Clinic Receptionist- Shell Rock 1.0 FTE
About The Position
The Clinic Receptionist is responsible for the clinic’s reception and secretarial duties. The role answers and transfers phone calls, schedules patient appointments, gathers information from patients, and enters registration information into the electronic medical record (EMR). It also scans and organizes paper documents in the EMR, checking them for accuracy, clarity, and completeness. The receptionist welcomes patients and families, collects required registration and insurance information, presents applicable notices and pamphlets, updates visit status in the EMR, and initiates appointment reminders. Additional duties include monitoring alerts, sorting and distributing mail, ordering office supplies, maintaining the cleanliness of the waiting area, and seeking guidance or notifying appropriate personnel when follow-up is needed.
Requirements
- High school diploma or equivalent.
- Strong clerical skills, including keyboarding proficiency and ability to operate office equipment.
- Ability to learn and navigate computer systems, including job-specific systems, online training modules, the employee timesheet, and the performance appraisal system.
- Good interpersonal skills and demonstrated organizational ability.
- Ability to read, speak, and write fluent English.
Nice To Haves
- Certified Medical Assistant credential.
- Previous receptionist or secretarial experience, especially in a clinic setting.
- Knowledge of medical terminology and CPT/ICD codes.
Responsibilities
- Greet patients and families professionally and courteously.
- Answer and transfer incoming calls and communicate information appropriately.
- Initiate appointment reminders and schedule patient appointments.
- Collect patient registration materials and information, including insurance details, photo identification, forms, and co-payments.
- Scan patient documents into the appropriate locations in the EMR and check documents for accuracy, clarity, and completeness.
- Update patient visit status in the EMR upon arrival and departure.
- Present the Notice of Privacy Practices and obtain the signed acknowledgement; offer Rights and Responsibilities information when requested; and present advance directive information to patients age 18 and older.
- Enter patient information accurately into the EMR and notify a supervisor when errors are identified.
- Follow the office supply ordering process and applicable organizational and regulatory requirements.
- Monitor and act on billing, meaningful use, and global alerts.
- Organize and manipulate scanned documents to ensure they are readable.
- Sort and distribute incoming mail.
- Maintain cleanliness of the clinic waiting area.
- Seek manager guidance about questions or departmental concerns and notify appropriate personnel of situations requiring follow-up.
- Perform other job-related duties as requested by the manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
