Clinic Receptionist- Shell Rock 1.0 FTE

Waverly Health Center•Waverly, IA

1d•Onsite

About The Position

The Clinic Receptionist performs reception and secretarial duties for the clinic, including greeting patients and families, answering and transferring calls, scheduling appointments, gathering patient information, and entering information into the computer system for registration. The role scans and organizes incoming and outgoing paper documents in the electronic medical record (EMR), checking documents for accuracy, clarity, and completeness. The receptionist collects registration documents and payments, presents required privacy and advance-directive materials, updates patient visit statuses in the EMR, and initiates appointment reminders. The role also supports office supply ordering, monitors billing and other system alerts, distributes mail, maintains the waiting area, and seeks guidance from a manager or notifies appropriate personnel when follow-up is needed. This position is based in a healthcare environment, where exposure to hazardous chemicals, treatment modalities, communicable diseases, or work-related illness may occur. The schedule is 1.0 FTE, 40 hours per week, on first shift. The position is with Waverly Health Center and is an at-will employment relationship.

Requirements

High school diploma or equivalent.
Strong clerical skills, including keyboarding proficiency and the ability to operate other office equipment.
Ability to learn and navigate computer systems, including online training modules, the employee timesheet, the performance appraisal system, and job-specific systems.
Good interpersonal skills and demonstrated organizational ability.
Ability to read, speak, and write fluent English.
Ability to perform the stated duties proficiently; physical requirements include sitting for approximately 95% of the shift, standing or walking for approximately 5%, infrequently lifting up to 35 pounds, and infrequent twisting, bending, squatting, or kneeling.

Nice To Haves

Certified Medical Assistant certification.
Previous receptionist or secretarial experience, especially in a clinic setting.
Knowledge of medical terminology and CPT/ICD codes.

Responsibilities

Greet patients and families professionally and courteously; answer and transfer incoming calls and communicate information appropriately.
Schedule patient appointments and initiate appointment reminders.
Collect patient registration information and documents, including insurance information, photo identification, patient history, advance directives, and required forms, as well as applicable co-payments.
Scan patient documents into the EMR and place them appropriately; update visit status when patients arrive and depart.
Present the Notice of Privacy Practices and obtain its signed acknowledgement; offer Rights and Responsibilities materials upon request and present advance-directive materials to patients age 18 and older.
Accurately enter patient information into the EMR and notify a supervisor when errors are identified.
Maintain knowledge of and carry out office supply ordering and applicable Waverly Health Center and regulatory processes.
Monitor and act on billing, meaningful-use, and global alerts.
Scan, organize, and adjust documents in the EMR as directed so they are accurate, clear, complete, and easy to read.
Sort and distribute incoming mail.
Maintain cleanliness of the clinic waiting area.
Seek guidance from the manager about questions or departmental concerns and notify appropriate personnel when follow-up is required.
Perform other job-related duties or instructions requested by the manager.