Clinic Referral Assistant Receptionist 1.0 FTE

Waverly Health Center•Waverly, IA

About The Position

Provides indirect patient care services under the direction of a provider, meeting patients’ psychosocial, physical, and general care needs. Communicates with providers and team members about the status of patient appointments, testing, and procedures, including any needed follow-up. The role schedules referrals, testing, and procedures; communicates instructions to patients; obtains prior authorizations; supports continuity of care; provides patient and family teaching; and maintains confidential electronic records. The position is 1.0 FTE, scheduled for 40 hours per week, Monday through Friday, on the first shift, with a remote option.

Requirements

Must be able to read, speak, and write fluent English.
Ability to learn and navigate computer systems, including online training modules, the employee timesheet, the performance appraisal system, and job-specific systems.
Must be able to lift approximately 35 pounds.
Must use proper body mechanics and ergonomics and, as applicable, lifting and moving devices in hospital and pre-hospital settings.

Nice To Haves

Three to five years of healthcare experience preferred.
Previous experience in a clinic setting preferred.

Responsibilities

Schedule referral appointments with specialists and agencies as directed, and fax appropriate information to support continuity of patient care.
Schedule testing and procedure appointments as directed, and fax appropriate orders and documents.
Use appropriate referral procedures and serve as a resource to staff and families.
Communicate appointment information and instructions to patients promptly and in an understandable manner, treating patients with tact, patience, respect, and dignity.
Contact insurance companies by phone or online submission to obtain required prior authorizations before procedures.
Communicate effectively with patients, families, providers, outside agencies, and hospital personnel about hospitalization or clinic visits.
Teach patients and family members, adapting instruction to their language and communication needs and reinforcing teaching as needed.
Work and collaborate with nursing and medical staff to maintain continuity of patient care.
Maintain patients’ electronic records, documenting accurately and promptly while ensuring confidentiality.
Follow other job-related instructions and perform other job-related duties requested by the manager.