Patient Services Representative Redmond Urgent Care 1.0 FTE days/evenings
About The Position
Overlake Medical Center and Clinics is hiring a full-time Patient Services Representative for its Redmond Urgent Care in Redmond. The role provides customer and front office services to patients, coordinates communications among staff, patients, and providers about patient check-in, and collects and distributes records to appropriate staff through the Epic electronic medical record system. The representative also performs clerical, scheduling, and records activities in support of patients and staff. The position is 1.0 FTE, 40 hours per week, with days and evenings indicated.
Requirements
- High school diploma or GED required.
- Demonstrated ability to provide exceptional customer service.
- Excellent telephone etiquette.
- Strong communication skills and ability to work effectively with people in stressful situations.
- Ability to multitask, stay organized, and be detail oriented.
- Proficient computer keyboard skills.
Nice To Haves
- At least 1 year of administrative experience in a medical facility preferred.
- Previous physician office, hospital, or other frontline customer contact experience in a business setting preferred.
Responsibilities
- Provide customer and front office services to patients.
- Coordinate communications among staff, patients, and providers about the patient check-in process.
- Collect records and distribute them to appropriate staff through the Epic electronic medical record system.
- Perform clerical, scheduling, and records activities in support of patients and staff.
Benefits
- Medical insurance premiums as low as $0 per month.
- Many Overlake services covered at 100%.
- Tuition reimbursement up to $10,000 per year.
- Retirement plan matching starting at 5% and increasing to 7% after five years, with immediate vesting.
- Pre-tax and Roth after-tax retirement savings plans.
- Expanded Employee Assistance Program.
- Caregiver support program for childcare, eldercare, and other needs.
- Free parking and Orca transit passes.
- Values-based work environment.
- Local, visible leaders who care about employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
