Patient Access Representative I (1.0 Evenings)

Franciscan Alliance•Crown Point, IN

2d•Onsite

About The Position

The Patient Access Representative I performs preregistration, registration, patient financial counseling, and collection of patient liabilities, including co-payments. The role coordinates Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments to support smooth delivery of services. The representative collects demographic and financial information needed to generate medical records for services performed at Franciscan Alliance, distributes required information to patients or their representatives, and helps ensure patient information meets quality and regulatory standards, including HIPAA guidelines. The role requires compassionate conversations with patients about co-payments, prepayments, and outstanding balances. This is a full-time evening position with scheduled shifts of 2:30 p.m.–11:00 p.m. and 3:00 p.m.–11:30 p.m. Weekend and holiday work is required. Travel is never or rare.

Requirements

High school diploma or GED.
Professional, vocational, or trade training.
Ability to work evenings, weekends, and holidays.
Ability to compassionately discuss co-payments, prepayments, outstanding balances, and other patient financial responsibilities.

Responsibilities

Interview patients and family members to obtain registration information.
Enter accurate registration data, including patient name, gender, and date of birth, while avoiding duplication of existing medical records.
Enter insurance policy and group numbers, addresses, telephone numbers, patient billing data, and clinical data.
Identify patient liabilities and obtain pre-service payments.
Counsel patients on payer financial waivers and process co-payment collections.
Identify co-payment and fiscal procedures related to registration procedures.
Complete computer and telephone preregistrations to maintain patient flow.
Coordinate Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments.
Distribute required information to patients or their representatives and ensure patient information meets quality and regulatory standards, including HIPAA guidelines.