Patient Access Representative I (1.0 Evenings)

Franciscan Alliance, Inc.•Crown Point, IN

1d•Onsite

About The Position

The Patient Access Representative I performs preregistration, registration, patient financial counseling, and collection of patient liabilities such as copayments. The role coordinates Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments to support smooth delivery of services. It gathers demographic and financial information needed to generate medical records for services performed at Franciscan Alliance, distributes required information to patients or their representatives, and ensures patient information meets quality and regulatory standards, including HIPAA guidelines. The representative compassionately discusses patients’ copayment, prepayment, and outstanding-balance responsibilities. This is a full-time evening position with shifts of 2:30 p.m.–11:00 p.m. or 3:00 p.m.–11:30 p.m. Weekend and holiday work is required. Travel is never or rarely required.

Requirements

High school diploma or GED.
Professional, vocational, or trade training.
Ability to work weekends and holidays.
Ability to compassionately discuss copayment, prepayment, and outstanding-balance responsibilities with patients.

Responsibilities

Interview patients and families to obtain registration information.
Enter accurate patient information, including name, gender, and date of birth, while avoiding duplication of an existing medical record.
Enter insurance policy and group numbers, addresses, telephone numbers, patient billing data, and clinical data.
Identify patient liabilities and obtain pre-service payments.
Counsel patients on payer financial waivers and process copayment collections.
Identify copayment procedures and fiscal procedures related to registration.
Complete computer and telephone preregistrations to maintain patient flow.
Coordinate Patient Access functions with medical staff, revenue cycle, nursing, and ancillary departments.
Distribute required information to patients or their representatives and ensure patient information meets quality, regulatory, and HIPAA standards.