Patient Representative II - Dental Surgical Scheduler

Cincinnati Children's

1d•$19 - $23•Onsite

About The Position

This is a part-time, regular position with 24 hours per week, working a day shift. The role involves scheduling dental operating room cases. The Patient Representative II provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling. They investigate and resolve customer requests, questions, or problems according to CCHMC policies and procedures, and contact outside representatives for information or assistance. The position also supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring necessary data, information, and forms are obtained and accurately entered into the appropriate system. This includes explaining system errors to management or recommending system changes. Additionally, the role ensures patient safety by identifying the correct patient, special needs, and preparing isolation precautions for patients with infectious disease indicators. Maintaining confidentiality and safeguarding patient/family personal medical and financial information is crucial, with access limited to information necessary for job responsibilities.

Requirements

High school diploma or equivalent.
2+ years of work experience in a related job discipline.

Nice To Haves

Scheduling experience, any type of dental office experience - scheduling major Dental surgeries.

Responsibilities

Scheduling dental operating room cases.
Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling.
Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures.
Contacts outside representatives to request information or assistance in resolving problems.
Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system.
Talks to management to explain system errors or to recommend changes to the system.
Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.
Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage.
Access only information and records necessary to perform the responsibilities of the position.