Patient Access Representative III- Warrenville, IL

Endeavor Health•Arlington Heights, IL

4d•$20 - $29•Onsite

About The Position

The Patient Access Representative III is responsible for advanced patient access services, efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

Requirements

Associates Degree Health Administration Required
2 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 2-3 years of experience.

Responsibilities

Greet and assist patients in a courteous and professional manner during the registration process.
Perform advanced patient registration tasks, including handling complex patient registration scenarios.
Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
Handle scheduling for specialized services, follow-up appointments, and more complex scheduling scenarios.
Verify patient contact information and confirm appointment details.
Collaborate with insurance providers and billing teams to address insurance-related issues.
Assist with resolving complex insurance verification cases and provide guidance to other representatives.
Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
Handle patient concerns and escalations, resolving issues effectively and providing.
Assist in training and mentoring newer patient access representatives and provide guidance on complex cases.
Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.