Patient Access Representative III- Warrenville, IL

Endeavor Health•Arlington Heights, IL

3d•Onsite

About The Position

The Patient Access Representative III provides advanced patient access services by processing patient registrations, scheduling appointments, and verifying insurance coverage. The role supports an efficient, accurate registration process and contributes to a positive patient experience and the hospital’s commitment to high-quality healthcare services. This full-time position is based in Warrenville, Illinois, with a floating location at NCH, 800 W Central Rd, Arlington Heights. The regular schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m., with rotating Saturday hours from 7:00 a.m. to 2:00 p.m. The hourly pay range is $20.29–$29.42, determined in part by expertise and years of experience.

Requirements

Associate degree in Health Administration.
At least 2–3 years of experience in patient access, healthcare administration, or a related field.

Responsibilities

Greet and assist patients courteously and professionally during registration.
Perform advanced patient registration tasks, including complex registration scenarios.
Collect and accurately enter patient demographic and insurance information into the hospital’s electronic health records system.
Schedule appointments for healthcare services, coordinating with clinical departments and patients.
Handle scheduling for specialized services, follow-up appointments, and complex scheduling scenarios.
Verify patient contact information and confirm appointment details.
Collaborate with insurance providers and billing teams to address insurance-related issues.
Help resolve complex insurance verification cases and guide other representatives.
Explain registration and scheduling processes, financial responsibilities, and available payment options to patients.
Address and resolve patient concerns and escalations effectively.
Train and mentor newer patient access representatives and provide guidance on complex cases.
Promote a positive patient experience by minimizing wait times, creating a welcoming environment, and providing exceptional customer service.