Patient Service Representative

Patient First•Fredericksburg, VA

28d•$20 - $23•Onsite

About The Position

Patient First is seeking part-time Patient Service Representatives for its newest Northern Virginia center in Fredericksburg, Virginia, scheduled to open in late Summer or early Fall 2026. The role provides front-office and patient-registration support, handles billing and payment tasks, supports center operations, and delivers warm, courteous service to patients and staff. Employees may be asked to work at any center because of staffing issues, a center emergency, or a reduction of work. Breaks and mealtimes may be interrupted when needed to provide patient care or maintain center operations.

Requirements

Must be at least 18 years old.
Basic typing skills.
High school graduate or equivalent.
Able to sit, stand, and walk for up to 7 hours at a time.
Able to lift up to 25 pounds.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.
Willingness to work at any center due to a staffing issue, center emergency, or reduction of work.

Nice To Haves

Minimum one year of clerical experience preferred.

Responsibilities

Assist patients with the kiosk before registration.
Escort patients needing emergency assistance directly to the treatment area for registration and evaluation.
Respond respectfully and promptly to requests from physicians and nurses.
Explain Patient First billing policies, including insurable and non-insurable charges, as needed.
Register patients accurately and efficiently while providing excellent, compassionate, and kind customer service.
Verify patient demographic, health, pharmacy, and insurance information.
Answer billing and insurance questions and provide itemized billing statements upon request.
Refer billing questions to the appropriate parties when needed.
Collect payments and issue receipts for visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharge patients and process incurred charges.
Perform cash management duties, including counting and accounting for collected money at the end of the shift.
Receive, send, and distribute correspondence as directed.
File and scan medical documents and office forms as directed.
Complete assigned checklists and Policy Manager tasks during the assigned shift.
Answer incoming calls and distribute messages promptly.
Assist with other assignments as directed.
Use the electronic medical record system efficiently.
Receive, move, and stock ordered supplies.
Clean the front-office work area and perform other directed maintenance assignments.
Verify that daily reports are run at the end of the day.
Attend staff meetings as directed.
Remain available to assist as needed, including when breaks or mealtimes are interrupted to provide patient care or maintain center operations.
Operate, use, and maintain medical and office equipment as trained.
Participate in maintenance assignments when necessary and as directed.
Provide positive, warm, and friendly service in all interactions.
Complete other duties as directed.