Patient Representative Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Strong customer service, communication, and organizational skills.
• Attention to detail and the ability to manage multiple priorities in a busy healthcare setting.
• Comfort using computers and learning electronic registration and scheduling systems.
• A dependable, collaborative approach and a commitment to treating patients with compassion and respect.

Nice To Haves

• Previous medical front office or patient registration experience preferred.
• Experience with insurance verification, payment collection, or an ambulatory surgery center preferred.

Responsibilities

• Welcome patients and visitors and assist with patient check-in.
• Register patients and verify demographic, contact, and insurance information.
• Ensure required registration forms and administrative paperwork are complete.
• Verify insurance eligibility and coordinate with the appropriate team regarding referrals, authorizations, or missing information.
• Collect applicable patient payments and provide receipts.
• Answer incoming calls, assist with routine questions, and route messages appropriately.
• Communicate arrival times and administrative preparation instructions according to center guidelines.
• Coordinate with clinical staff regarding patient arrivals, registration concerns, and schedule changes.
• Maintain accurate records in electronic systems.
• Protect patient confidentiality and follow center policies.
• Maintain an organized reception area and assist with other administrative duties as assigned.