Patient Service Representative
About The Position
Come join our team! We have an immediate need for a Patient Service Representative! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! This position will work in our Naperville, Crest Hill, Yorkville and New Lenox clinics. The Patient Service Representative is responsible for the patient check-in process, updating computer patient personal information and insurance information, handling a multi-line phone system, medical records filing and maintenance, and collection of co-pays and cash payments.
Requirements
- High school diploma or equivalent is required
- Proficient in basic computer functions
- Ability to learn new software quickly
- Must possess excellent customer service, communication and organizational skills
- Ability to operate standard office equipment
- Must possess attention to detail
- Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team
- Ability to respond positively to constructive feedback and direction from supervisors
- Must demonstrate professional appearance and manner at all times
- Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others
- Ability to maintain confidentiality of information
Nice To Haves
- 1+ years of recent medical office experience or in a similar capacity is preferred
- Ability to type a minimum of 40 wpm is preferred
Responsibilities
- Performs opening and closing clinic duties
- Greets patients, checks in for appointments and verifies insurance
- Scans documents into electronic health record
- Maintains tidiness of waiting area and reception counter throughout the day
- Checks schedules for added, canceled and no-show appointments throughout the day
- Schedules follow up appointments as needed
- Responds to designated tasks in the electronic health record
- Orders clinic office supplies
- Sells and tracks cosmetic products
- Distributes mail
- Prepares for next day scheduled appointments
Benefits
- Access to health, dental, and vision insurance
- Health Savings Account $500 matching contribution
- Eligible for PTO and Holiday pay
- Company paid life insurance and long term disability (full-time only)
- Access to voluntary short term disability insurance (full-time only)
- Access to additional life insurance
- Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian
- 401K with employer contribution
- Profit sharing
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
