Patient Service Representative

RadNet • Aberdeen, MD

29d

About The Position

As a Patient Service Representative, you will join a team that delivers quality, value, and access in patient care. The role involves welcoming and registering patients, handling administrative and payment tasks, coordinating appointments, and working with clinical staff to support timely, effective care. You will help protect patient information and property while providing professional, respectful service to patients, families, coworkers, and the public.

Requirements

• High school diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Genuine passion for customer service, sound judgment, and the ability to remain professional in all situations.
• Effective professional communication and interpersonal skills, with respect for patients, guests, and colleagues.
• Ability to thrive in a fast-paced environment, prioritize work using a structured approach, and provide high-quality customer service.

Nice To Haves

• Knowledge of medical terminology.
• Recent medical or radiology office experience.

Responsibilities

• Greet and register patients in a friendly, service-oriented manner.
• Obtain or verify insurance and patient information; collect signatures; and ensure required documentation is accurate and complete.
• Collect and log co-pays and fees.
• Answer and transfer incoming phone calls.
• Schedule, reschedule, or cancel appointments for new and current patients; confirm appointments; and notify staff of changes as needed.
• Orient patients to preparation and safety protocols and provide directions to facilities when needed.
• Coordinate with back-office staff to support timely and effective patient care.
• Safeguard patient property and protected health information.
• Safeguard on-site medications in accordance with company policies, procedures, and legal requirements.
• Respect company property, including cash and patient financial information on-site or in patient portals.
• Maintain professional behavior and respond to the needs of patients and coworkers.
• Respect patient boundaries and cultural sensitivities during interactions.
• Interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) employer match.
• Free services at any company imaging center for the employee and immediate family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED