Patient Access Representative, Float

Sanford Health•Weston, WI

1d•$16 - $23

About The Position

The Patient Access Representative (PAR) performs patient registration and scheduling. Duties vary by location and setting; some positions focus on registration or scheduling, while others perform both. The role also includes other assigned duties. For registration, the PAR greets patients, verifies demographics, registers and/or schedules patients, handles related paperwork, creates electronic files, and provides, scans, and routes forms. The PAR explains paperwork and obtains signatures, establishes financial responsibility or assists with arrangements, and collects co-payments, pre-payments, or account-balance payments. The role may also involve resolving registration work-queue issues, denied insurance claims, and registration-database maintenance. For scheduling, the PAR arranges appointments and procedures, coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients in and out, and offers enrollment in additional resources. The PAR works with nursing teams and providers to coordinate appointments and may manage provider schedules, work queues, recalls, and waitlists. Depending on the setting, additional duties may include coordinating charts and provider documents, discussing pre-payment responsibilities, assisting with financial assistance, tracking visits, managing health information, preparing reports, administering assessments, coordinating Telemed appointments, maintaining provider schedules, charge entry and verification, reminder calls, hospital admissions, copying, faxing, and ordering supplies. The PAR mentors new Patient Access Representatives and other staff, maintains professionalism and confidentiality, and works both independently and as part of a team. The position frequently takes direction from the nursing team and requires excellent customer service, empathy, working knowledge of medical terminology, and professional written communication. The listed schedule is Thursday and Friday, 5:00 a.m. to 5:00 p.m. (12-hour day shifts), for 24 scheduled hours per week.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
Medical terminology is helpful.
High school diploma or equivalent is preferred; post-secondary education is helpful.
BLS may be required for certain locations and/or settings.
Ability to work Thursday and Friday, 5:00 a.m. to 5:00 p.m.

Nice To Haves

High school diploma or equivalent.
Post-secondary education.
Medical office experience.
Medical terminology knowledge.
Six months of customer service experience.

Responsibilities

Greet patients and verify demographics to register and/or schedule them accurately.
Create electronic files and provide, scan, and route necessary forms and documents.
Explain necessary paperwork to patients and obtain their signatures.
Establish financial responsibility or assist with payment arrangements in accordance with policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve registration work-queue issues, denied insurance claims, and registration-database maintenance issues, as applicable.
Schedule patient appointments and procedures; obtain and coordinate referrals; conduct pre-authorization; arrange interpreter services; and check patients in and out.
Offer enrollment in additional resources and collaborate with nursing teams and providers to coordinate appointments.
Coordinate provider schedules and resolve work-queue issues; manage recalls and waitlists, as applicable.
Perform additional setting-dependent duties, which may include chart preparation, provider-document coordination, financial-assistance support, visit tracking, health-information management, reporting, assessments, Telemed coordination, schedule maintenance, charge entry and verification, reminder calls, hospital admissions, copying, faxing, and ordering supplies.
Mentor new Patient Access Representatives and other staff.
Maintain professionalism, confidentiality, and an atmosphere of mutual respect and cooperation.
Work independently and as part of a team, often taking direction from the nursing team.
Provide excellent customer service and communicate empathetically with patients.
Use medical terminology and professional written communication when making notes.