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Senior Product Manager
Sycle1d • Remote
Patient Experience Manager Jobs
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Senior Product Manager
Sycle • Denver, CO1d Senior / Staff Product Manager
Headway3d • $221,000 - $331,500Manager - Patient Experience
Ochsner Clinic Foundation • Baton Rouge, LA4dManager, Patient Experience
El Camino Health • Mountain View, CA4dProgram Manager, Patient Experience
El Camino Health • Mountain View, CA4dIS Epic Manager - Patient Experience
Ochsner Health • New Orleans, LA4dPatient Experience Manager
Prime Healthcare • Denville, NJ5dSenior Digital Product Manager
NYU Langone Health • New York, NY5d • $121,792 - $183,456Program Manager, Patient Experience
El Camino Health • Mountain View, CA5d • $52 - $78Manager, Patient Experience
El Camino Health • Mountain View, CA5d • $85 - $128Manager - Patient Experience
Ochsner Health • Baton Rouge, LA5dPatient Experience Manager
Compass Group • Louisville, KY5d • $65,000 - $70,000Patient Experience Manager
St. Clare's - Denville • Denville, NJ6d • $63,232 - $94,848Patient Experience Manager
Compass Group • Charleston, SC6d • $50,000 - $55,000Patient Food Experience Manager
Compass Group • Houston, TX9dPatient Experience Manager
Compass Group • SPARTANBURG, SC10d • $55,000 - $60,000Patient Experience Operations Support Program Manager
Banner Health • Tucson, AZ10dPatient Experience Manager
Lmmc • Sioux Falls, SD11dPatient Dining Experience Manager
Compass Group • Memphis, TN11d • Onsite
About The Position
Sycle is a global SaaS company providing practice management software for audiology and hearing-care providers. The Senior Product Manager for Patient Experience will lead the multi-year vision for a unified, modern patient journey, replacing manual paperwork, phone-based interactions, and disconnected point solutions. The role owns a portfolio spanning intake and onboarding, patient communications, a patient portal, reviews and surveys, marketing automation and growth, and recalls and retention. The Product Manager will define portfolio strategy and roadmaps across multiple squads, conduct research with clinic staff, audiologists, and patients, and ensure data flows reliably into core EMR and scheduling systems. The role also involves designing for compliance and accessibility across US and Canadian frameworks and using agentic AI tools to accelerate research, product requirements, and prototyping. This position is open only to candidates based in Greater Vancouver.
Requirements
- At least 7 years of software product management experience.
- At least 3 years of experience in healthcare SaaS, EMR/EHR platforms, patient access, or digital front-door technology.
- Proven success leading multi-domain products across multiple engineering teams and delivering clear ROI, such as improved check-in speed, reduced no-shows, or increased recall rates.
- Hands-on understanding of healthcare privacy, patient messaging compliance, and electronic signature regulations in the US and Canada.
- Experience delivering accessible, hardware-agnostic web and mobile interfaces for senior demographics.
- Hands-on experience using modern AI tools to accelerate product discovery, specifications, and rapid prototyping.
- Bachelor’s degree in Healthcare Administration, Computer Science, Information Systems, Business, or a related field, or equivalent practical experience.
Nice To Haves
- Background working with patient communications or engagement, scheduling, or reputation platforms such as ReviewWave/Aloha, Updox, Weave, Podium, or Twilio.
- Practical exposure to voice AI, clinical NLP, or OCR data extraction.
- Experience shipping products into both US and Canadian healthcare markets.
- Domain knowledge in audiology, hearing health, dental, optometry, or related ambulatory specialties.
Responsibilities
- Define the roadmap across six product areas, aligning trade-offs, build/buy/partner evaluations, and cross-squad delivery with business and customer outcomes.
- Conduct on-site and remote research with front-desk staff, audiologists, and patients to improve clinical workflows, eliminate paper, and reduce patient drop-off.
- Ensure patient data captured across intake, the portal, and messaging syncs into core EMR and scheduling systems without redundant staff entry.
- Maintain compliance with US and Canadian privacy, messaging, and accessibility frameworks, including HIPAA, PIPEDA, TCPA, CASL, and WCAG 2.1 AA.
- Use AI tools in daily workflows to model user journeys, draft BDD acceptance criteria, and prototype interfaces.
Benefits
- 100% employer-paid employee-only healthcare premium.
- 14 paid holidays, 12 vacation days, 4 personal days, and 6 sick days.
- RRSP matching of up to 4% on contributions of 5% or more.
- $50 per month internet stipend.
- $50 per month transit stipend for Vancouver.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
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Frequently Asked Questions
Common questions about Patient Experience Manager careers and jobs.
Based on current job postings on Teal, the average Patient Experience Manager salary in the US is approximately $72,000 per year, with a typical range of $55,000 to $116,000.
