Program Manager, Patient Experience - FT - Days - Patient Experience

El Camino Health • Mountain View, CA

1d

About The Position

The Patient Experience area drives a culture of patient- and family-centered care and excellence. It works with teams to communicate performance initiatives and create change throughout the organization. This is a fully qualified, journey-level professional role applying complete knowledge and understanding of principles and practices within a professional discipline.

The Program Manager facilitates cross-functional patient experience improvement efforts, supports implementation and sustained measurement of results, develops improvement capability among leaders and staff, and partners with leaders to advance improvements aligned with organizational and strategic goals.

Requirements

• Bachelor’s degree in healthcare, business administration, social science, marketing, or a related field, or equivalent education and training.
• At least two years of project management experience with process improvement in a clinical setting.
• In-depth knowledge of Lean, JIT, and process flow techniques.
• Knowledge of inpatient and clinic operations.
• Demonstrated leadership, consultative, communication, coaching, teaching, facilitating, and influencing skills.
• Project management experience in process transformation.
• Proficiency in Microsoft Word, Excel, PowerPoint, Access, Visio, and Outlook.
• Proven analytical and problem-solving skills.
• Ability to perform data analysis and report writing, and to update, change, or create project plans.
• Ability to act as both a thought leader and operational expert around process transformation.
• Ability to communicate effectively at all organizational levels in situations requiring instructing, persuading, negotiating, conflict resolution, consulting, and advising.
• Ability to establish and maintain effective relationships with diverse groups and individuals at all levels inside and outside the organization, and gain their cooperation.
• Ability to manage multiple changing priorities and work effectively in a team or independently.

Nice To Haves

• Healthcare experience is strongly preferred.

Responsibilities

• Facilitate high-level, cross-functional teams through patient experience improvement efforts and projects.
• Ensure implementation runs smoothly and improvement gains are sustained and measured through data analysis and ongoing measurement of actionable performance data.
• Coach and develop leadership and staff improvement capability.
• Drive patient experience improvements in partnership with leaders, aligned with organizational and strategic goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level