Program Manager, Patient Experience - FT - Days - Patient Experience

El Camino Health • Mountain View, CA

2d • $52 - $78

About The Position

The Patient Experience area drives a culture of patient- and family-centered care and excellence. It works with teams to communicate performance initiatives and create change throughout the organization. This is a fully qualified, journey-level professional position that applies complete knowledge and understanding of principles and practices within a professional discipline.

The Program Manager facilitates cross-functional patient experience improvement efforts, ensures initiatives are implemented smoothly, and supports sustained, measurable gains through data analysis and ongoing measurement of actionable performance data. The role also builds improvement capability among leaders and staff and partners with leaders to advance improvements aligned with organizational and strategic goals.

Requirements

• Bachelor’s degree in healthcare, business administration, social science, marketing, or a related field, or equivalent education and training.
• At least two years of project management experience involving process improvement in a clinical setting.
• In-depth knowledge of Lean, JIT, and process-flow techniques.
• Knowledge of inpatient and clinic operations.
• Demonstrated leadership, consultative, communication, coaching, teaching, facilitating, and influencing skills.
• Project management experience in process transformation.
• Proficiency in Microsoft Word, Excel, PowerPoint, Access, Visio, and Outlook.
• Proven analytical and problem-solving skills, including the ability to perform data analysis, write reports, and update, change, or create project plans.
• Ability to act as both a thought leader and an operational expert in process transformation.
• Ability to communicate effectively at all organizational levels, including in situations requiring instruction, persuasion, negotiation, conflict resolution, consultation, and advising.
• Ability to establish and maintain effective relationships with diverse groups and gain cooperation from individuals at all organizational levels, within and outside the organization.
• Ability to manage multiple changing priorities and work effectively in a team or independently.

Nice To Haves

• Healthcare experience is strongly preferred.

Responsibilities

• Facilitate high-level, cross-functional teams through patient experience improvement efforts and projects.
• Ensure implementation runs smoothly and that improvement gains are sustained and measured through data analysis and ongoing measurement of actionable performance data.
• Coach and develop improvement capability among leadership and staff.
• Drive patient experience improvements in partnership with leaders, aligning them with organizational and strategic goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level