Sr Product Manager - Patient Experience - SaaS, Clinical Healthcare

Sycle • Denver, CO

1d

About The Position

Sycle is a global SaaS company that provides practice-management software for audiology and hearing-care providers. The company has more than 65% market share, serves customers in 13 countries, and has a team of 120. It is headquartered in Lone Tree, Colorado, and has a large remote workforce across the US and Canada.

The Senior Product Manager for Patient Experience will lead the multi-year vision for replacing fragmented, manual patient touchpoints with a unified, modern patient journey. The portfolio spans digital intake and onboarding, patient communications, a patient portal, reviews and surveys, marketing automation and growth, and recalls and retention. The role partners across multiple squads to deliver high-impact software and uses agentic AI workflows to accelerate research, requirements, and prototyping. The role is open only to candidates based in Greater Denver.

Requirements

• At least 7 years of software product management experience.
• At least 3 years of experience in healthcare SaaS, EMR/EHR platforms, patient access, or digital front-door technology.
• Proven success leading multi-domain products across multiple engineering teams and delivering clear ROI, such as improvements in check-in speed, no-show reduction, or recall rates.
• Hands-on understanding of healthcare privacy, patient messaging compliance, and electronic signature regulations in the US and Canada.
• Experience delivering accessible, hardware-agnostic web and mobile interfaces for senior demographics.
• Hands-on experience using modern AI tools to accelerate product discovery, specifications, and rapid prototyping.
• Bachelor’s degree in Healthcare Administration, Computer Science, Information Systems, Business, or a related field, or equivalent practical experience.
• Must be based in Greater Denver.

Nice To Haves

• Background working with patient communications or engagement, scheduling, or reputation platforms such as ReviewWave/Aloha, Updox, Weave, Podium, or Twilio.
• Practical exposure to voice AI, clinical NLP, or OCR data extraction.
• Experience shipping products into both US and Canadian healthcare markets.
• Domain knowledge in audiology, hearing health, dental, optometry, or related ambulatory specialties.

Responsibilities

• Define the roadmap across six patient-experience product areas, aligning trade-offs, build/buy/partner evaluations, and cross-squad delivery with business and customer outcomes.
• Conduct on-site and remote clinic research with front-desk staff, audiologists, and patients, primarily older adults, to eliminate paper and reduce drop-off.
• Ensure patient data captured across intake, the portal, and messaging syncs into core EMR and scheduling systems without redundant staff entry.
• Maintain compliance with US and Canadian privacy, messaging, and accessibility frameworks, including HIPAA, PIPEDA, TCPA, CASL, and WCAG 2.1 AA.
• Use AI tools in daily work to model user journeys, draft BDD acceptance criteria, and prototype interfaces.

Benefits

• Sycle pays 100% of employee-only premiums for base medical, dental, and vision plans.
• Flexible Spending Accounts with pre-tax options for Health ($3,400 per year) and Dependent Care ($7,500 per year).
• Voluntary Life/AD&D insurance.
• Short-Term Disability coverage at 60% up to $2,000 per week.
• Long-Term Disability coverage at 60% up to $7,500 per month.
• 401(k) matching: 100% match on the first 3% of salary deferrals and 50% match on the next 2%, with no vesting schedule.
• Paid holidays (approximately 14 days), 12 vacation days, 4 personal days, and 9 sick days.
• $50 per month internet stipend.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior