SaaS Implementation Specialist (SaaS Experience Required)

Tekion•San Francisco, CA

2d•$76,875 - $128,000•Remote

About The Position

Tekion is hiring a SaaS Implementation Specialist to onboard dealership customers to its cloud-based automotive platform. The role delivers training across dealership departments, configures SaaS workflows and integrations, supports customer adoption, and helps reduce time-to-value. Training may be remote or in person and uses web-based tools. The specialist coordinates implementation activities and deliverables, obtains stakeholder signoffs, documents onboarding work and customer interactions, identifies and mitigates risks, and collaborates with internal teams to resolve issues. The role also helps customers navigate organizational change, builds relationships with dealership personnel, and shares user feedback with product and customer success teams. The role includes an intensive 8–10 week product certification and training program. It is remote, with travel of up to 90% of the time, potentially including overnight stays. The internal title is Business Solutions Analyst I (SaaS).

Requirements

At least 2–5 years of experience implementing B2B SaaS solutions such as ERP or CRM, including cloud platform configuration and customer adoption support.
SaaS implementation experience is required.
Exceptional written and verbal communication skills, including interaction with stakeholders at all levels.
Ability to explain technical terminology in a way adult learners can understand.
Ability to translate customer suggestions or insights into technical deliverables for Tekion Product and Support teams.
Ability to travel up to 90% of the time, potentially involving flights, overnight stays, and various modes of transportation.

Nice To Haves

Bachelor's degree in business or a related field; highly preferred.
Understanding of SaaS onboarding and adoption metrics, including activation rates and engagement KPIs.
Demonstrated success managing customer change in a SaaS environment, including transitions from on-premise to cloud or subscription-based systems.
Experience working in an early-stage startup environment.
At least 3 years in a project management or project lead role.

Responsibilities

Facilitate cloud-based DMS onboarding and user training across dealership departments, adapting delivery for remote or in-person settings.
Configure SaaS workflows and system integrations, and teach customers best practices to support adoption and time-to-value.
Guide and coordinate additional implementation specialists assigned to projects, including tasks and deliverables.
Obtain milestone signoffs from dealership stakeholders and record approvals in digital systems.
Identify, communicate, and mitigate implementation risks; collaborate across teams and use tools such as Jira or Salesforce to resolve issues.
Manage onboarding and training activities with digital runbooks, documenting checklist items and customer interactions.
Complete the 8–10 week SaaS product certification and training program and apply the learning in a fast-evolving software environment.
Help customers manage organizational change and resistance, and explain the benefits of Tekion.
Build and maintain positive relationships with dealership personnel and represent Tekion as a trusted partner.
Collect and synthesize training feedback and relay insights to product and customer success teams.
Represent Tekion professionally in customer and stakeholder interactions and uphold company values.
Perform other duties as assigned.