IS Epic Manager - Patient Experience

Ochsner Health • New Orleans, LA

5d

About The Position

The Manager oversees the Epic application, including new development and ongoing production support. The role is responsible for day-to-day team dynamics, prioritizing work, fiscal stewardship, and managing all aspects of the project life cycle. The Manager also mentors and coaches team members in performance development and project management, and makes decisions that influence projects on a large scale.

The position manages projects to meet client requirements, delivers applications that adhere to standards and support organizational initiatives, develops team members, pursues personal growth, and interacts strategically and effectively with customers. The role may require a flexible schedule, including evenings, nights, weekends, and extended shifts. Physical demands include frequently exerting 10 to 20 pounds of force to move objects and occasionally exerting up to 100 pounds; physical demands exceed those of sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• High school diploma or equivalent.
• Seven years of related healthcare or project and team management experience, including two years in a supervisory or management capacity.
• Experience should include leading large, complex system integration efforts or large software application projects.
• Computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficiency with Windows-style applications, role-specific software packages, and keyboard use.
• Strong interpersonal, partnering, coaching, and mentoring skills.
• Strong budget and schedule management skills, including ensuring the business community is engaged in the project.
• Problem-solving and continuous process improvement skills.
• Time management skills and the ability to prioritize multiple projects simultaneously.
• Ability to remain dedicated to client service.
• Judgment to think clearly in complex, dynamic situations.
• Strong organizational skills and attention to detail.
• Negotiation skills to work with various parties toward a mutually acceptable business solution.
• Ability to work a flexible schedule, such as evenings, nights, weekends, or extended shifts.

Nice To Haves

• Bachelor's degree in Healthcare or Business Administration or a related field.
• Additional degrees, business training experience, and/or certifications may be combined to meet minimum qualifications.

Responsibilities

• Manage the Epic application, including new development and existing production support.
• Manage day-to-day individual and team dynamics, work prioritization, fiscal stewardship, and all aspects of the project life cycle.
• Mentor and coach team members in performance development and project management.
• Make decisions that influence projects on a large scale.
• Manage projects effectively to meet client requirements.
• Deliver applications that adhere to standards and support initiatives.
• Lead and develop team members to reach their full potential.
• Participate in activities for personal growth and development.
• Interact with customers strategically and effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED