Patient Experience Manager
Compass Group•The Woodlands, TX
•$58,000 - $60,000
About The Position
The Patient Experience Manager coordinates and directs activities in collaboration with leadership to create engaged, safe, and positive experiences for patients. The role works with patients, caregivers, support-services leaders, and executive leadership on the performance of the housekeeping/environmental services department. It supports patient satisfaction and client objectives, contributes to hospital committees, and helps ensure compliance with regulatory agencies and patient satisfaction initiatives.
Requirements
- High school diploma/GED or a comparable combination of education and experience.
- At least three years of demonstrated experience in customer service operations.
- Good coaching and on-the-job training skills.
- Strong data analytical skills.
- Excellent verbal and written communication skills.
- Proficiency with Windows-based office software, including Microsoft Office, Word, Excel, PowerPoint, and Outlook.
Nice To Haves
- Four-year degree preferred.
- Hospitality and/or healthcare experience preferred.
Responsibilities
- Interact with patients, caregivers, support-services leaders, and executive leadership regarding housekeeping/environmental services department performance.
- Administer required client and customer surveys and respond in a timely and effective manner.
- Assist in developing and customizing patient satisfaction action plans to meet each account’s needs.
- Maintain and support fulfillment of client objectives at a level that ensures account retention.
- Contribute to hospital committees, including Patient Satisfaction, Nursing, Administration, and HCAHPS committees.
- Ensure compliance with regulatory agencies, including CMS and JCAHO, and follow up on patient satisfaction initiatives.
- Participate in monthly conference calls with fellow Patient Experience Managers and operations management to communicate updates and trends and identify opportunities to recognize staff.
- Participate in Patient Experience Department learning sessions, including monthly informative webinars.
- Recognize employees when programs are implemented successfully.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Retirement plan
- Flexible time off
- Holiday time off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Eligible for annual bonus
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
