Senior / Staff Product Manager, Patient Home Experience

Headway

5d•$221,000 - $331,500

About The Position

Headway is hiring a Senior / Staff Product Manager to own Home Base, the patient experience across its native apps and logged-in web portal. The role will shape the iOS app, launch Headway’s first Android app, and improve the web experience patients use after booking. The goal is to make Headway the front door to patients’ care: a product they return to for more than scheduling and billing. This is a product and platform role. The PM owns how the app is organized and feels, and how consistently partner teams’ features fit into it. The position focuses on turning the app into a proactive home for patients, using the broader mobile ecosystem, launching Android and progressing toward platform parity, reducing friction in the web portal, and establishing reliable app foundations. Success is measured by the share of active patients using mobile for care beyond logistics and by daily and weekly engagement. The PM will work in the Home Base pod with an engineering manager, iOS, Android, and full-stack engineers, a Staff Product Designer, and a UX researcher. Close collaborators include the Staff PM for AI Patient Experience and teams across Search, Profiles, Visitor Growth, Lifecycle Marketing, Product Marketing, Clinical Product, and Legal.

Requirements

At least 5 years of product management experience, including meaningful experience owning engagement and retention for native apps.
Experience building consumer mobile apps that people return to.
Understanding of iOS, Android, and mobile ecosystem capabilities such as widgets, Live Activities, health data, and voice assistants, and how to apply them to create user value.
Ability to make effective build-versus-buy decisions involving native SDKs and third-party platforms.
Experience launching on Android or a clear point of view on how to launch well.
Strong product craft, including identifying and fixing the most important sources of friction in user flows.
Experience owning a shared surface, such as a platform, app shell, or core experience used by other teams, including defining interfaces and maintaining coherence.
Data-driven approach to engagement and retention metrics and experimentation.
Experience building in high-trust environments such as healthcare or fintech, with attention to privacy, consent, and accessibility and early partnership with Legal and Clinical.
Fluency using AI in their own work and comfort making product decisions about AI-powered features with partners.

Responsibilities

Own the native app as patients’ home base, including information architecture, navigation, home screen, notifications, and messaging.
Make common patient tasks—including booking, rescheduling, insurance-related tasks, and joining sessions—fast and intuitive in the native app.
Extend the app experience through tools such as widgets, Live Activities, voice assistants, health data, and modern sign-in; make build-versus-buy decisions about native SDKs and third-party platforms.
Launch Headway’s first Android app, beginning with a solid basic experience and setting a path toward parity.
Audit and improve patient tasks in the logged-in web portal, reduce friction, and create a consistent path between web and app; decide feature by feature what belongs on native versus web.
Create a coherent, well-defined app surface for partner teams, establish patterns and interfaces, maintain consistency as teams ship features, and make handoffs invisible to patients.
Improve app foundations, including reliability, performance, release infrastructure, deep linking, and attribution.
Define and track meaningful engagement and retention measures, run experiments, and distinguish when engagement is a proxy from when it is the goal.