Product Operations, Senior Associate- Patient Experience

athenahealth•Belfast, ME

1d•$83,000 - $141,000•Hybrid

About The Position

athenahealth is seeking a Product Operations, Senior Associate to help shape product delivery, decision-making, and operational consistency across the athenaOne portfolio, focusing on patient experience offerings such as the patient mobile application, patient messaging, telehealth solutions, and related workflows. The role partners with product managers and cross-functional teams to support feature execution, strengthen governance, and improve how work moves through the product lifecycle. It is based in Belfast, ME, with a minimum of one day per week in the office. The Product Operations team supports delivery across the athenaOne product lifecycle by improving coordination, decision-making, and execution. It provides platforms and tools that improve collaboration, reduce dependencies, and accelerate delivery, partnering with product management, product analytics, engineering, customer enablement, and release readiness teams. The team also establishes operating practices, measures outcomes, and supports the use of AI tools in day-to-day work. The position supports product features from ideation through general availability, coordinates dependencies, contributes portfolio insights and analysis, and helps prepare for alpha, beta, and release activities. It also supports AI-enabled productivity, continuous improvement, operating clarity, and materials for product and leadership stakeholders. The role helps ensure patient experience work is delivered consistently, clearly, and with measurable impact, combining product operations, analytics, governance, and AI-enabled execution to improve how athenahealth builds and launches patient-facing experiences.

Requirements

Bachelor’s degree or equivalent practical experience.
At least 5 years of professional experience.
1–2 years of experience in product management, product operations, or a related field.
Experience with AI tools such as Claude, GPT, Codex, or similar tools.
Demonstrated ability to use AI and automation tools in daily work to improve productivity and decision-making.
Strong understanding of the software development lifecycle and agile methodologies.
Ability to influence partners across functions and levels without direct authority.
Strong analytical and communication skills, including the ability to translate complex information into clear actions.
Comfort working in ambiguous, fast-changing environments.
Self-directed, with strong follow-through and accountability.

Nice To Haves

Experience with patient engagement workflows, scheduling management, digital patient communication, and patient-facing healthcare experiences.
Healthcare technology experience is strongly preferred.

Responsibilities

Partner with product managers to support feature delivery from idea through general availability.
Surface risks, trends, and portfolio insights to inform decision-making.
Coordinate cross-team and portfolio dependencies.
Support adherence to product development timelines and operating cadences.
Support alpha and beta planning by reviewing test design and challenging assumptions.
Help ensure features are measured against clear success criteria.
Support readiness and release activities for AI-enabled product features.
Help validate use cases, assess risk, and prepare customer-facing materials.
Analyze portfolio data to identify risks, tradeoffs, and opportunities.
Communicate recommendations that support product prioritization.
Hold product managers and product analytics partners accountable for measuring business and user outcomes.
Use AI tools to summarize information, draft analysis, and compare options efficiently.
Support the use of AI tools in day-to-day Product Operations work.
Identify recurring issues and share insights that improve team processes.
Provide consultative guidance that reduces ambiguity around roles, data, and decision rights.
Support presentations, status updates, and decision materials for product and leadership stakeholders.
Help document workflows, standards, and best practices for Product Operations.
Assist with special projects that improve product operating practices or support broader priorities.

Benefits

Health and financial benefits.
Commuter support.
Employee assistance programs.
Tuition assistance.
Employee resource groups.
Collaborative workspaces; some offices welcome dogs.
Flexible work arrangements and digital collaboration tools.
Company events, including book clubs, external speakers, and hackathons.
Learning opportunities, an engaged team, and an inclusive work environment.
Depending on role eligibility, short- and long-term incentives through an annual discretionary bonus plan, variable compensation plan, and equity plans.