Senior Product Manager, Patient Experience

Midi Health•San Francisco, CA

2d•$160,000 - $200,000•Hybrid

About The Position

Midi is seeking a Senior Product Manager, Patient Experience to own the digital experience that helps women build a long-term relationship with Midi and supports more of their care needs inside and outside telehealth visits. The role shapes the patient journey from the first visit onward, including engagement, follow-up care, and discovery of additional services. The Senior Product Manager sets the roadmap and collaborates with Clinical Operations, Lifecycle Marketing, Data, Engineering, Design, and other teams to deliver trusted, empathetic experiences that measurably improve patient engagement and retention. This is a full-time W2 position. The preferred work arrangement is hybrid, with two days per week in the Palo Alto or San Francisco office. The role reports to the VP Product, Patient Experience. The base salary range is $160,000–$200,000, depending on experience, plus equity and benefits. Midi is unable to provide visa sponsorship; candidates must be authorized to work in the United States without current or future sponsorship needs. Midi Health is an Equal Opportunity Employer committed to pay equity.

Requirements

At least 5 years of product management experience, including at least 3 years building consumer-facing digital products and owning engagement or retention metric targets.
Track record of delivering measurable outcomes in complex business areas.
Skill in hypothesis-driven development, A/B testing, and funnel and cohort analysis.
Ability to work closely with data partners, independently investigate data, and use results to guide product strategy.
Strong grasp of UX best practices and how clarity, empathy, and ease of use shape trust and engagement in healthcare experiences.
Ability to turn friction in a patient flow into a clear hypothesis and testable solution.
Strong understanding of how onboarding, ongoing engagement, and lifecycle communication affect retention, repeat usage, and lifetime value.
Action-oriented ownership mindset and ability to break complex challenges into simple, scalable solutions in a fast-paced environment.
Track record of leading cross-functional teams without direct authority across Clinical Operations, Lifecycle Marketing, Data, Engineering, and Design.
Ability to build alignment, balance competing priorities, and present clearly to stakeholders at all levels.
Authorization to work in the United States without current or future visa sponsorship needs.

Nice To Haves

Prior experience in healthcare or digital health, with an understanding of balancing patient engagement with privacy (HIPAA) and clinical compliance.

Responsibilities

Define the vision and roadmap for the patient-facing web experience across the care journey, from onboarding and visit preparation through follow-up care and long-term support.
Set engagement and retention targets and prioritize initiatives most likely to achieve them.
Identify and build touchpoints that help patients meet more of their care needs with Midi, including follow-up care, ongoing treatment support, and access to additional services.
Use patient research, feedback, funnel analysis, and cohort analysis to identify disengagement and friction in the patient journey.
Run experiments and ship improvements that build patient trust and encourage patients to return.
Lead patient experience product work in partnership with Clinical Operations, Lifecycle Marketing, Data, Engineering, Design, and other teams as needed.
Build shared goals, clarify tradeoffs, and lead cross-functional work through influence.