Senior Product Manager, Provider Experience

Parachute Health

7d•$170,000 - $220,000•Remote

About The Position

Parachute Health is seeking a Senior Product Manager for Provider Experience on its Clinical Strategy team. The role focuses on helping providers improve patient experience and spend more time on care by building products for a nationwide network of clinicians. The Product Manager will work with the product team, stakeholders, customers, and partners to increase digital connectivity across healthcare and support timely, adequate care for patients. The position spans product strategy and research, development and delivery, and adoption and go-to-market. It includes gathering customer feedback, planning and prioritizing roadmaps, defining release slices and success metrics, supporting product builds and launches, and driving clinician adoption. The Product Manager will coordinate with Engineering, Design, Customer Success, Implementation, Marketing, Operations, customers, and external stakeholders. This is a remote-first role for someone located in the United States, with travel to customer sites and/or conferences of approximately one to two trips per quarter. The stated base salary range is $170,000–$220,000, based on experience and level. The position is not eligible for employer visa sponsorship; applicants must be legally authorized to work in the United States throughout their employment.

Requirements

At least 7 years of product management experience.
Excellent communication skills, including presenting ideas clearly and succinctly.
Ability to collaborate with diverse stakeholders and create alignment around product vision and prioritization.
Analytical, results-oriented approach, using data to clarify decisions where possible and connecting high-level goals to execution.
Ability to prioritize in a complex healthcare landscape and make user-focused, empathetic decisions based on customer value, goals, and metrics.
Past success driving software products forward, comfort with ambiguity, and ability to take calculated risks and make decisions under uncertainty.
Located within the United States.
Willingness to travel to customer sites and/or conferences one to two trips per quarter.
Legally authorized to work in the United States at the time of application and for the duration of employment; employer visa sponsorship is not available.

Nice To Haves

Bachelor’s degree in a technical, scientific, or quantitative field, or equivalent experience.
Healthcare background and knowledge of healthcare complexity.
Experience with EHR integrations or healthcare data standards such as HL7 and FHIR.
Experience in a fast-paced startup environment.

Responsibilities

Work with current and potential partners on customer research, business development, feedback collection, and product planning for the roadmap.
Define product release slices for the clinician experience that optimize time to value.
Measure and analyze product success and failure metrics, aligning them with overall business goals.
Align the product team around a clear strategy and prioritize work to maximize user outcomes, customer satisfaction, and business growth.
Create artifacts such as roadmaps and product briefs to unify the organization.
Support the team through product development and launch.
Manage milestones and deliverables to maximize time to value.
Help define and measure success metrics and establish customer feedback loops.
Partner with Engineering and Design teams.
Drive adoption and engagement across health systems and clinician practices.
Partner with Customer Success, Implementation, and Marketing to identify friction in onboarding and ordering, and use usage data to encourage clinicians to make Parachute the default way to order HME.
Collaborate with Marketing and Operations to bring products to market.
Work with customers and external stakeholders to develop solutions.
Coordinate across the organization, customers, and partners to articulate and execute product decisions.

Benefits

Medical, dental, and vision coverage, with options for low-to-no-cost premiums.
Employer contributions to a Health Savings Account.
401(k) retirement plan.
Equity incentive plan.
Annual company-wide bonus opportunity of up to 15%, based on company performance.
Remote-first culture, with a dedicated NYC office and reimbursement options for co-working spaces.
Flexible vacation policy.
Five additional Fridays off during the summer, separate from PTO.
Home office and wellness stipend.
Monthly internet stipend.
Annual learning and development stipend.