Senior Director, Provider Experience
About The Position
Oscar is hiring a Senior Director to join its Provider Experience team. Oscar describes itself as a health insurance company built around a full-stack technology platform and a focus on serving its members. The Senior Director of Provider Experience is responsible for understanding the provider experience and developing and executing a roadmap of cross-functional initiatives. The role calls for a curious, analytical, hands-on leader who can work in a fast-paced environment and influence key partners to deliver impactful outcomes. The position reports to the Vice President of Provider Integration & Experience. The position is based in Oscar’s New York City office and follows a hybrid schedule with three days in the office each week. Thursdays are required for team meetings and events; the other two office days are flexible. Base pay is $218,592–$286,902 per year. The role is also eligible for employee benefits, participation in Oscar’s unlimited vacation program, company equity grants, and annual performance bonuses.
Requirements
- Bachelor’s degree or four years of commensurate experience.
- 15 or more years of experience, including 10 or more years in healthcare consulting or a strategic role in the healthcare industry.
- Seven or more years of experience collaborating with and influencing executive-level stakeholders.
- Five or more years of experience defining and deploying strategies at the company level.
Nice To Haves
- Master’s degree from a top-tier program in business, health administration, or a related field.
Responsibilities
- Develop a framework and measures for understanding Oscar providers’ experience and its impact on Oscar’s network.
- Represent and advocate for provider experience internally and externally.
- Define and shape Oscar’s Provider Experience strategy; collaborate with leaders across Oscar to identify and analyze strategic opportunities and establish a roadmap.
- Lead multiple simultaneous, high-visibility strategic projects and partner with cross-functional leaders to operationalize recommendations.
- Build relationships with subject-matter experts and functional leaders to understand problems affecting providers and align stakeholders around the broader strategic vision.
- Communicate goals and findings effectively and drive organizational change management.
- Maintain knowledge of the healthcare market and provider experience industry, including vendor innovation, regulatory changes, and competitor models.
- Use data to generate insights, perform root-cause analysis, and assess return on investment.
- Recruit, lead, and develop a team focused on delivering high-impact outcomes.
- Comply with all applicable laws and regulations.
- Perform other duties as assigned.
Benefits
- Unlimited vacation program.
- Company equity grants.
- Annual performance bonuses.
- Medical, dental, and vision benefits.
- 11 paid holidays.
- Paid sick time.
- Paid parental leave.
- 401(k) plan participation.
- Life and disability insurance.
- Paid wellness time and reimbursements.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
