Senior Director, Provider Experience

Oscar Health•Tempe, AZ

5h•$196,732 - $258,211•Hybrid

About The Position

Oscar is hiring a Senior Director for its Provider Experience team. This strategic role is responsible for understanding the provider experience and developing and executing a roadmap of cross-functional initiatives. The role calls for a curious, analytical, high-performing leader who can influence key partners in a fast-paced environment to deliver impactful outcomes. The position reports to the Vice President of Provider Integration & Experience. The role is based in Oscar’s Tempe, Arizona office and follows a hybrid schedule requiring three in-office days each week. Thursdays are required for team meetings and events; the other two office days are flexible. The base salary range is $196,732–$258,211 per year. The role is also eligible for employee benefits, participation in Oscar’s unlimited vacation program, company equity grants, and annual performance bonuses.

Requirements

Bachelor’s degree or commensurate four years of experience.
15+ years of experience, including 10+ years in healthcare consulting or a strategic role in the healthcare industry.
7+ years of experience collaborating and influencing at the executive level.
5+ years of experience defining and deploying strategies for organizations at the company level.

Nice To Haves

Master’s degree from a top-tier program in business, health administration, or a related field.

Responsibilities

Develop frameworks and measures for understanding Oscar providers’ experience and its impact on Oscar’s network.
Advocate for provider experience internally and externally.
Define and shape Oscar’s Provider Experience strategy, working with leaders across Oscar to identify and analyze strategic opportunities and define the roadmap.
Lead multiple simultaneous, high-visibility strategic projects and partner with cross-functional leaders to operationalize recommendations.
Build relationships with subject matter experts and functional leaders to understand problems affecting providers and align stakeholders around the broader strategic vision.
Communicate goals and findings effectively and drive organizational change management.
Maintain knowledge of the healthcare market and provider experience industry, including vendor innovation, regulatory changes, and competitor models.
Use data to develop insights, conduct root cause analysis, and assess return on investment.
Recruit, lead, and develop a team focused on delivering high-impact outcomes.
Comply with all applicable laws and regulations.
Perform other duties as assigned.