Senior Product Manager, Member Experience

The Motley Fool

2d•$90 - $100

About The Position

The Senior Product Manager, Member Experience will own The Motley Fool’s daily member-facing product experience, including the dashboard, portfolio tools, personalization, community, and mobile app roadmap. The role builds a full investing system and platform experience on top of the AI scoring and research engine maintained by the Intelligence team. Its core outcome is member engagement, which is the product-side driver of renewal. The Product Manager will lead the Member Platform team across web and app, manage its backlog, and improve the quality of the member-facing product. The role also owns onboarding and activation, helping new members reach a valuable action quickly. In partnership with the Intelligence team, the Product Manager will build personalized experiences using AI scoring and research APIs while ensuring personalization remains distinct from regulated investment advice. The position uses member research and usage analytics to inform decisions and offering and packaging choices, and develops clear specifications and business cases for product decisions.

Requirements

At least 5 years of product management experience.
Committed active investor with real skin in the game.
Strong product sense for daily-habit, engagement-driven experiences.
Strong stakeholder management skills, including working regularly with engineering, design, and the Intelligence team.
Comfort partnering with other product teams and marketing.
AI-native working style, comfortable prototyping quickly and working alongside AI agents day to day.

Nice To Haves

Product management experience on a consumer or subscription product with a strong engagement or retention focus.
Experience building personalized or recommendation-driven product experiences.

Responsibilities

Own member engagement as the core product metric and a driver of renewal.
Anchor the Member Platform team across web and app, owning its backlog and the quality of the member-facing product.
Own the dashboard, portfolio tools, community, and mobile app roadmap.
Own onboarding and activation so new members reach their first valuable action quickly.
Build personalized experiences using the AI scoring engine in partnership with the Intelligence team, while distinguishing helpful personalization from regulated investment advice.
Design and ship features that encourage daily or weekly product habits across in-product and email experiences.
Run ongoing member research and usage analytics, grounding decisions in observed behavior rather than assumptions.
Use research and analytics findings to inform offering and packaging decisions with commercial and domain experts.
Write specifications precise enough for engineers and AI agents to build from.
Bring a business case to the weekly product review, which serves as a decision-making forum.