Senior Product Manager, Seller Experience

RBGlobal•Chicago, IL

About The Position

Own the Seller Experience and define and execute product strategy and roadmaps across Ritchie Bros.’ digital marketplace. Build intuitive, scalable experiences that help sellers manage inventory, listings, pricing, offers, sales, and transactions. Simplify workflows, reduce friction, improve transparency, and balance immediate customer needs with the long-term vision of a unified global marketplace. Drive seller adoption, engagement, satisfaction, and measurable business outcomes. Lead complex initiatives spanning products, systems, and business functions. Navigate technical constraints, legacy platforms, competing priorities, and organizational dependencies; translate ambiguous problems into priorities and incremental improvements; make informed tradeoffs; and identify risks and remove blockers. Work across engineering, design, sales, operations, finance, and other teams to build alignment and deliver customer value, influencing stakeholders without relying on formal authority. Develop a deep understanding of sellers, their workflows, challenges, and unmet needs. Work with research, analytics, and business teams to identify and validate opportunities. Use customer feedback, behavioral data, and marketplace metrics to inform decisions; define and track success measures; and continuously experiment and improve the seller experience. In the first 90 days, develop an understanding of sellers and their pain points, build stakeholder relationships, assess the existing experience, roadmap, technical dependencies, and opportunities, and establish priorities that deliver early improvements. In the first year, improve the seller journey, increase adoption and engagement of digital tools, reduce friction and manual processes, demonstrate measurable improvements, and advance a unified, scalable Seller Experience.

Requirements

At least 6 years of product management experience, with a proven track record of building and scaling digital products.
Marketplace product experience is required, ideally in a marketplace connecting buyers and sellers through digital transactions.
Strong understanding of marketplace dynamics, including supply and demand, liquidity, conversion, and customer engagement.
Experience leading complex product initiatives involving multiple teams, systems, and stakeholders.
Strong product judgment and ability to prioritize effectively when resources, information, or requirements are limited.
Proven ability to ship products and deliver measurable customer and business outcomes.
Excellent communication, stakeholder management, and influencing skills.
Experience collaborating with engineering teams on complex technical systems, APIs, integrations, and platform dependencies.
Strong analytical and problem-solving skills, combining quantitative data with qualitative insights.
High degree of ownership, accountability, and adaptability, and comfort operating in ambiguous environments.

Nice To Haves

Prior experience owning Seller Experience within a marketplace, including seller onboarding, inventory management, listings, pricing, offers, or transaction workflows.
Experience building seller tools, merchant platforms, or marketplace supply solutions.
Experience modernizing legacy platforms and simplifying complex operational processes.
Understanding of B2B marketplaces, ecommerce, auctions, or high-value transactions.
Experience working in global marketplaces with diverse customer segments and operational requirements.
Demonstrated success influencing senior stakeholders and delivering results across organizational boundaries.

Responsibilities

Define and execute the product strategy and roadmap for Seller Experience across the digital marketplace.
Build scalable seller experiences for managing inventory, listings, pricing, offers, sales, and transactions.
Simplify seller workflows, reduce friction, and improve transparency throughout the selling journey.
Drive seller adoption, engagement, satisfaction, and measurable business outcomes.
Lead initiatives spanning multiple products, systems, and business functions.
Translate ambiguous problems into clear priorities, plans, and incremental product improvements.
Balance customer value, business impact, technical feasibility, and delivery speed.
Identify risks, remove blockers, and drive decisions to keep initiatives moving.
Partner with engineering, design, sales, operations, finance, research, analytics, and other teams.
Build alignment around product priorities, customer problems, and desired outcomes; communicate strategy, decisions, tradeoffs, and progress to stakeholders and leadership.
Use customer feedback, behavioral data, and marketplace metrics to identify opportunities and inform product decisions.
Define and track success metrics for seller adoption, engagement, conversion, satisfaction, and operational efficiency.
Continuously experiment, learn, and improve the seller experience.