Senior Product Manager, Patient Experience

Midi Health•Palo Alto, CA

3d•$160,000 - $200,000•Hybrid

About The Position

Midi is seeking a Senior Product Manager, Patient Experience to own the digital experience that helps women build a long-term relationship with Midi and supports more of their care needs in and outside telehealth visits. The role shapes the patient journey from the first visit onward, including how patients stay engaged, return for follow-up care, and discover additional services. The role sets the roadmap and partners with Clinical Operations, Lifecycle Marketing, Data, Engineering, Design, and other teams to deliver trusted, empathetic experiences that measurably improve engagement and retention. The position is hybrid, with a preference for candidates in Palo Alto or San Francisco who can work in the office two days per week. It is a full-time W2 position. The base salary range is $160,000–$200,000, depending on experience, with equity and benefits. Midi is unable to provide visa sponsorship; candidates must be authorized to work in the United States without current or future sponsorship needs.

Requirements

At least 5 years of product management experience, including at least 3 years building consumer-facing digital products and owning engagement or retention metric targets.
A track record of delivering measurable outcomes in complex business areas.
Skill in hypothesis-driven development, A/B testing, funnel analysis, and cohort analysis.
Ability to work closely with data partners, analyze data independently, and use results to guide product strategy.
Strong grasp of UX best practices and how clarity, empathy, and ease of use shape trust and engagement in healthcare experiences.
Ability to translate friction in a patient flow into a clear hypothesis and testable solution.
Strong understanding of how onboarding, ongoing engagement, and lifecycle communication affect retention, repeat usage, and lifetime value.
Action-oriented ownership mindset and ability to break complex challenges into simple, scalable solutions in a fast-paced environment.
Track record of leading cross-functional teams without direct authority across Clinical Operations, Lifecycle Marketing, Data, Engineering, and Design.
Ability to build alignment, balance competing priorities, and communicate clearly with stakeholders at all levels.
Authorization to work in the United States without current or future visa sponsorship needs.

Nice To Haves

Prior experience in healthcare or a digital health environment.
Understanding of how to balance patient engagement with HIPAA privacy requirements and clinical compliance.

Responsibilities

Own the vision and roadmap for the web experience across the patient care journey, from onboarding and visit preparation through follow-up care and long-term support.
Set clear engagement and retention targets and prioritize product investments most likely to achieve them.
Identify and build touchpoints that help patients meet more of their care needs with Midi, including follow-up care, ongoing treatment support, and access to additional services.
Use patient research, feedback, funnel analysis, and cohort analysis to identify patient disengagement and friction.
Run experiments and ship improvements that build trust and encourage patients to return.
Lead patient experience product work in partnership with Clinical Operations, Lifecycle Marketing, Data, Engineering, Design, and other teams as needed.
Lead through influence by establishing shared goals, clarifying tradeoffs, balancing competing priorities, and building cross-functional alignment.
Present clearly to stakeholders at all levels.