Patient Experience Associate

NY United Health Services • Norwich, NY

1d • Onsite

About The Position

The Patient Experience Associate at United Health Services (UHS) Chenango Memorial Hospital (CMH) is often the first friendly face or voice patients and families meet. The role helps make each visit welcoming and organized by greeting patients, scheduling appointments, completing registration, verifying insurance, collecting payments, and keeping information accurate in Epic. The associate works closely with clinical and administrative teams to keep care moving smoothly while protecting patient privacy. Every interaction is an opportunity to build trust, answer questions, and help patients feel respected and supported.

The position is in Physician Services at UHS Chenango Memorial Hospital, on the day shift, with 40 regularly scheduled hours per week. Compensation is $17.19–$24.42 per hour, depending on experience.

The associate contributes to patient experience, operational efficiency, and front-end revenue cycle outcomes. The role exercises judgment within defined procedures, works under general supervision, and collaborates with clinical and administrative staff. Occasional travel between organizational locations may be required; when necessary, the associate may operate a system-owned vehicle and must remain eligible to meet organizational driving requirements.

The role requires compliance with HIPAA and organizational procedures, as well as applicable HFAP, New York State Department of Health, infection control, and other regulatory standards. It includes completing required training and competency validations, safeguarding sensitive data, supporting cybersecurity and data protection requirements as applicable, participating in performance improvement, and helping maintain office supplies. The associate is expected to demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation and perform additional responsibilities as needed to meet department and organizational needs.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer- or patient-facing experience directly interacting and communicating with the public.
• At least 1 year of healthcare experience in any job function.
• Up to 1 year of technical or systems experience using specialized tools, software, or equipment for the role.

Nice To Haves

• Driver license.

Responsibilities

• Greet patients and visitors in person, by phone, and electronically to create a welcoming and supportive experience.
• Perform patient registration, scheduling, and insurance verification according to organizational policies and accuracy standards.
• Provide timely and accurate information about appointments, wait times, and services to support visit flow and satisfaction.
• Collect point-of-service payments, including copayments and outstanding balances.
• Scan and document information in Epic to maintain complete and accessible patient records.
• Use judgment within defined procedures to address patient needs and escalate issues appropriately.
• Collaborate with clinical and administrative team members to support coordinated patient care and office operations.
• Travel occasionally between organizational locations and, when necessary, operate a system-owned vehicle while maintaining eligibility under organizational driving requirements.
• Follow HIPAA guidelines and organizational policies and procedures related to registration, scheduling, financial processes, information security, and data protection.
• Support compliance with HFAP, New York State Department of Health, infection control, and other regulatory standards.
• Complete required training, education, and competency validations within established timelines.
• Promptly report potential security incidents, risks, policy violations, and applicable third-party or supply-chain cybersecurity risks.
• Participate in performance improvement activities.
• Monitor supplies and coordinate restocking.
• Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation.
• Perform additional responsibilities as needed to meet department and organizational needs.

Benefits

• Medical, dental, and vision coverage for employees working 24 or more hours per week, beginning the first of the month after hire.
• Discounted childcare through Bright Horizons.
• Voluntary benefits, including pet insurance, legal services, and identity theft protection.
• Paid time off accrual beginning on day one.
• 403(b) retirement plan with company match.
• Flexible spending accounts.
• Access to financial advisors.
• Up to $400 per year in wellness rewards.
• 24/7 employee assistance program counseling.
• Virtual mental health support.
• Food pantry.
• PTO donation program.
• Professional attire through the Classy Closet.
• Access to more than 100,000 online courses and leadership programs.
• Tuition reimbursement.
• Clinical ladders and internal mobility opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED