Clinical sales consultant (Part-time)

Lmmc•Sioux Falls, SD

About The Position

The Patient Experience Manager (PEM) guides patients through their full care journey, from onboarding through ongoing treatment, and works to provide a seamless, informed, and empowering experience. The role combines patient education, program coordination, and relationship management to support engagement and long-term outcomes. The PEM helps patients feel confident, supported, and connected throughout their care. The role delivers personalized, high-touch service; helps patients understand their options and make informed decisions; communicates about treatments and protocols; coordinates clear next steps and proactive follow-up; and builds trust through active listening and supportive communication. The PEM also supports clinic performance and operations as needs arise, collaborating with patient relations coordinators (PRCs), clinical staff, and administrative teams. Cross-functional support may include assisting with check-in, rooming patients, preparing rooms, supporting clinical staff, or helping maintain clinic flow, within the scope of training and licensure.

Requirements

Strong communication and relationship-building skills.
Highly organized with attention to detail.
Ability to manage multiple patients and priorities simultaneously.
Proficiency in EMR and CRM systems, and Microsoft Office.
Patient-centered mindset and passion for delivering exceptional experiences.

Responsibilities

Guide patients through onboarding, treatment progression, and ongoing care.
Educate patients about treatment options, timelines, and expectations.
Encourage patient engagement and consistency with care plans, celebrate progress, and reinforce long-term success.
Build trust-based relationships and address patient questions, concerns, and barriers to adherence.
Communicate clearly, simply, and proactively throughout each stage of care.
Manage patient accounts, subscriptions, and documentation.
Coordinate with clinical and administrative teams to support seamless care.
Support medication ordering, tracking, and follow-up.
Monitor patient activity and re-engage patients as needed.
Partner with PRCs and clinical staff to ensure a consistent patient experience.
Support clinic flow when needed to maintain efficiency and patient satisfaction.
Communicate across teams to promote alignment and continuity of care.
Take ownership of the patient journey and follow through to prevent gaps in communication or care.
Assist with check-in, rooming patients, preparing rooms, supporting clinical staff, or maintaining clinic flow as needed and within training and licensure.
Maintain professionalism, positivity, and confidence in patient interactions.
Collaborate with team members and contribute to clinic performance through engagement, accountability, and teamwork.