Clinical sales consultant (Part-time)

Limitless Male•Sioux Falls, SD

About The Position

The Patient Experience Manager (PEM) guides patients through their full care journey, from onboarding through ongoing treatment, and helps ensure a seamless, informed, and empowering experience. The role combines patient education, program coordination, and relationship management to support long-term engagement and outcomes. The PEM helps patients feel confident, supported, and connected throughout their care. The role delivers a personalized, high-touch experience; helps patients understand treatment options and make confident decisions; communicates clearly about treatments and protocols; coordinates transitions and proactive follow-up; and builds trust through active listening and supportive communication. It also supports clinic operations and team collaboration as needed, within the scope of the employee’s training and licensure. The position reports to the District Sales Manager and is part of the Experience Team at Limitless Male Medical. The posting describes the role as part-time in its heading.

Requirements

Strong communication and relationship-building skills.
Strong organizational skills and attention to detail.
Ability to manage multiple patients and priorities simultaneously.
Proficiency in EMR and CRM systems and Microsoft Office.
Patient-centered mindset and passion for delivering exceptional experiences.

Responsibilities

Guide patients through onboarding, treatment progression, and ongoing care.
Educate patients on treatment options, timelines, and expectations.
Help patients stay engaged and consistent with their care plans; celebrate progress and reinforce long-term success.
Build trust-based relationships and address patient questions, concerns, and barriers to adherence.
Communicate clearly, simply, and proactively so patients feel supported, informed, and confident.
Manage patient accounts, subscriptions, and documentation.
Coordinate with clinical and administrative teams to support seamless care.
Support medication ordering, tracking, and follow-up.
Monitor patient activity and re-engage patients as needed.
Partner with PRCs and clinical staff to provide a consistent patient experience.
Support clinic flow and operations as needed, including possible assistance with check-in, rooming patients, preparing rooms, and supporting clinical staff within training and licensure.
Communicate across teams to promote alignment and continuity of care.
Take ownership of the patient journey, maintain professionalism, set expectations, follow through, collaborate, and contribute to clinic performance through engagement, accountability, and teamwork.