Sales Consultant - Part Time

La-Z-Boy • Springfield, MA

5d • Onsite

About The Position

La-Z-Boy Furniture Galleries is hiring a part-time Sales Consultant in Springfield, Massachusetts. The role sells furniture, accessories, and services while helping customers create personalized room designs through the company’s Design program. Consultants use La-Z-Boy’s selling process to discover customer needs, present tailored options, address objections, close sales, and provide follow-up and after-sale service. They also support customer satisfaction, teamwork, store operations, visual displays, order processing, delivery scheduling, and store opening and closing. The position offers a base hourly wage plus uncapped commission and an opportunity for quarterly bonuses. Weekly hours are 20.

Requirements

• High school diploma or equivalent.
• Previous selling experience and the ability to close a sale are strongly preferred.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
• Demonstrated persuasion and negotiation skills.
• Ability to manage time and conflicting priorities effectively.
• Ability to work effectively and productively with others as part of a team.
• Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.
• Initiative to meet assigned goals, missions, and objectives, with motivation to achieve more.
• Strong attention to detail.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to lift and/or carry up to 50 pounds and stand for long periods.
• Ability to perform repetitive hand motions nearly continuously and to hear and listen; often required to sit, walk, bend, and stoop.
• Ability to pass a background check and drug screen.

Nice To Haves

• Bachelor’s degree in Business or a related field.

Responsibilities

• Contribute to store sales goals by selling furniture, accessories, and La-Z-Boy services.
• Promote the Design program and assist the Designer in achieving established sales goals.
• Consistently follow the La-Z-Boy selling process and provide a favorable customer experience.
• Develop and apply sales skills, including customer approach, rapport building, needs discovery, presentations, objection handling, closing, follow-up, and after-sale service.
• Use store promotions, marketing initiatives, and grassroots programs to maximize sales.
• Schedule professional home consultations and present customized room designs, fabric samples, furniture, tables, accessories, and professional installation services.
• Follow and champion the established Design process and support design-related store functions.
• Provide high-quality customer service and use Podium to support customer satisfaction and follow-up.
• Make sound business decisions that support customer satisfaction and teamwork.
• Respond to incoming phone calls and emails and help resolve customer issues or complaints with appropriate solutions.
• Maintain positive working relationships with store employees.
• Help train, coach, and develop new peers in product knowledge and the selling process.
• Help maintain the store’s visual appearance, displays, product tags, accessory catalogs, design-center fabrics, floor moves, and general cleanliness.
• Accurately complete order information, collect deposits and fees, maintain customer records, and research customer payments and deliveries.
• Complete daily On-Point system logs accurately.
• Maintain knowledge of company standards, products, processes, and systems, and demonstrate enthusiasm and urgency.
• Schedule deliveries with customers consistently.
• Open and close the store.
• Work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.

Benefits

• Medical insurance.
• Vision insurance.
• Dental insurance.
• Basic life insurance.
• 401(k) retirement plan with company match of up to 6%.
• 9–11 paid holidays each year.
• Two weeks of prorated vacation as a new hire.
• Personal time for non-exempt employees or state-mandated sick time.
• Training pay of $16 per hour for 2–6 weeks, with no commission during training.
• Base pay of $13.50 per hour after training, varying by store location.
• Uncapped commission on written sales: 3% on La-Z-Boy Design Sales and 2% on other sales.
• Quarterly bonus opportunity of up to $1,500 based on meeting defined individual sales goals.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED