Patient Care Associate Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Customer service and/or patient-facing healthcare experience is preferred.

Nice To Haves

• Customer service experience.
• Patient-facing healthcare experience.

Responsibilities

• Process patient check-in and/or check-out, point-of-service activities, and appointment scheduling via EPIC.
• Obtain pre-certifications and/or pre-authorizations for procedures.
• Verify insurance, referrals, and patient demographic information.
• Maintain an efficient flow of patients through the practice and to examination rooms.
• Escalate patient and/or provider concerns as appropriate.
• Greet and interact with patients and visitors professionally, by phone or in person.
• Adhere to HIPAA privacy and security requirements.
• Ensure compliance with applicable federal, state, and local regulatory standards.
• Perform other duties as requested or assigned.

Benefits

• Medical insurance, including prescription coverage.
• Supplemental insurance.
• Dental insurance.
• Vision insurance.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Flexible spending accounts.
• Retirement plans.
• Tuition assistance.
• Voluntary benefits, including access to group insurance rates and discounts.
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.
• Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time.