Full-time Front Office Associate for Van Ness (D.C.) Office

Visionary Ophthalmology•Washington, DC

7d•Onsite

About The Position

Visionary Eye Doctors is seeking a full-time Patient Care Associate (PCA) for its Van Ness office in Washington, D.C. The PCA is the first point of contact for patients and provides professional, service-oriented support throughout their office visit. The role includes assisting with patient registration, directing patients to waiting areas, and explaining the differences between medical insurance and vision plan benefits. The PCA also helps ensure patients are satisfied and receive an exceptional experience. Travel to satellite locations may be needed, and training will take place at the Rockville office.

Requirements

Strong customer service skills.
Strong verbal and written communication skills.
Professional interpersonal skills.
Attention to detail.
Ability to multitask and manage time well.
Strong active-listening skills and phone etiquette.
Bilingual in Spanish; Spanish is required.
Availability to work Monday through Friday and weekends.
Arrive at work on time and maintain minimal absences.
Able to walk, stand, and sit for prolonged periods.
Occasionally able to lift and/or move up to 25 pounds.
Occasionally able to push more than 50 pounds.
Occasionally able to bend, stoop, kneel, and climb.

Nice To Haves

One to two years of experience in a medical office or ophthalmology setting is preferred.

Responsibilities

Professionally greet guests and direct them to the appropriate waiting area.
Manage doctors’ schedules and schedule patients based on doctors’ orders.
Provide information about services and patient account items.
Address patient complaints and problems, escalating unresolved issues.
De-escalate situations involving dissatisfied patients and provide assistance and support.
Review patient accounts, update patient demographics, and maintain patient-record confidentiality.
Collaborate with other departments to identify and improve customer service.
Relay appropriate information between patients, doctors, and management.
Keep the reception area clean, organized, and presentable.
Address patient inquiries and provide information about the company.
Assist patients with registration and guide them to designated waiting areas.
Educate patients about their medical insurance benefits versus their vision plan benefits.
Focus on patient satisfaction and delivering an exceptional experience.