Patient Services Associate ED 24D FLEX

Care New England Health System•Providence, RI

About The Position

The Patient Services Associate performs nursing, phlebotomy, and patient care tasks under the general supervision of a professional nurse. The role collects and processes blood and other laboratory specimens, performs EKG tracings, and maintains related records. It communicates and collaborates with other health care team members while attending to patients’ personal needs, safety, and comfort. The position also assists staff by transporting patients and maintaining equipment and supplies.

Requirements

High school graduate or equivalent.
Completion of an approved Nursing Assistant Training program.
Completion of a phlebotomy course and possession of a certificate of completion of a phlebotomy training program.
Maintain a current Rhode Island Department of Health CNA license.
Maintain CPR certification.
Good telephone, interpersonal, and writing skills.
Demonstrated ability to accurately relate technical information.
Must be at least 18 years old.
Must be proficient in English.

Responsibilities

Demonstrate competency in clinical care and in assessing appropriate behavior of newborns and adults.
Provide personal care assistance to infants and adults according to applicable standards of care, including basic teaching to adult patients, bathing, dressing, and feeding infants, and assisting with technical procedures.
Obtain blood specimens from adults through venipuncture and skin puncture, and obtain heel-sticks from newborns in the normal nursery.
Collect specimens, maintain phlebotomy-related records, and report results.
Perform electrocardiograms on adults.
Support unit-based escorts and transport of patients, specimens, supplies, equipment, and other resources.
Prepare and check equipment and supplies, using resources and materials safely and efficiently.
Organize work, communicate changes, and set priorities with the staff nurse and/or Nurse Manager-Designee based on patient-care needs and unit activity.
Communicate and collaborate with other health care team members.
Support unit-based Quality Assurance activities and follow hospital and departmental philosophies, policies, procedures, objectives, clinical care standards, and safety, environmental, and infection-control standards.
Show sensitivity to patients’ comfort and privacy and respond appropriately and courteously to the verbal and non-verbal needs of patients, families, visitors, and hospital personnel.
Apply service-excellence standards in daily activities and communications, and respond to customer feedback through direct action and/or communication with management staff.
Maintain confidentiality of patient and unit-care data.
Participate in educational programs and in-service meetings.
Perform other job-related duties as requested by the supervisor.