Patient Services Associate

Pediatrix•Orem, UT

About The Position

The Patient Services Associate (PSA) ensures an excellent patient experience and maintains efficient front-office workflows. The role welcomes and checks in patients, collects payments, communicates wait times, supports check-out, responds to calls and inquiries, schedules and coordinates appointments, and verifies and updates insurance information to support accurate billing and payment. The PSA also prepares daily clinic schedules and charts for upcoming appointments and supports the practice care team in delivering high-quality care. The position provides administrative and customer-service support in a medical office, including patient registration, appointment coordination, insurance verification, pre-authorization and referral documentation, records handling, and patient communication. It requires maintaining confidentiality and HIPAA compliance while contributing to a clean, safe, and welcoming environment.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Knowledge of medical terminology.
Superior customer service skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced, high-stress environment.
Ability to manage multiple projects at one time.
Ability to work as a team player.
Ability to prioritize responsibilities and meet deadlines.

Nice To Haves

Two to three years of recent experience in a related position in a medical office setting.
Strong computer knowledge, including Microsoft Office.
Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements related to services offered by the practice.

Responsibilities

Welcome patients and visitors in a professional, friendly manner.
Register and check in patients and verify demographic and insurance information.
Collect copayments and outstanding balances.
Schedule follow-up appointments and provide visit summaries or referrals as needed.
Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.
Confirm and reschedule appointments, and promptly communicate changes or delays.
Manage high-volume incoming calls using proper telephone etiquette.
Record accurate messages and route inquiries to appropriate team members.
Coordinate communication between patients, providers, and staff.
Review and update patient demographics and insurance information.
Verify insurance eligibility and benefits prior to appointments.
Obtain and document pre-authorizations and referrals as required.
Communicate coverage issues or policy changes to patients before visits.
Assist patients with insurance inquiries and time-of-service payment expectations.
Maintain knowledge of insurance requirements, including managed care and government programs.
Prepare daily clinic schedules and complete chart preparation for upcoming appointments.
Support office operations by faxing, scanning, and indexing documents into patient medical records.
Provide compassionate assistance and promptly resolve patient concerns.
Ensure patient confidentiality and compliance with HIPAA regulations.
Contribute to a clean, safe, and welcoming environment.