Patient Services Associate

Pediatrix • Orem, UT

2d

About The Position

The Patient Services Associate (PSA) ensures an excellent patient experience and maintains efficient front-office workflows. The role welcomes and checks in patients, collects payments, communicates waiting times, and supports check-out activities. PSAs respond promptly to patient calls and inquiries, schedule and coordinate appointments, verify insurance, and update patient insurance information to support accurate billing and payment for services. The associate also prepares daily clinic schedules, completes chart preparation for upcoming appointments, and supports the practice care team in delivering high-quality care.

The position includes patient reception and registration, appointment scheduling and communication, insurance and billing support, and administrative office tasks. It requires compassionate customer service, attention to confidentiality and HIPAA compliance, and contribution to a clean, safe, welcoming environment.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• Knowledge of medical terminology.
• Superior customer service skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Ability to work on multiple projects at one time.
• Ability to work as a team player.
• Ability to prioritize responsibilities and meet deadlines.
• Ability to work in a high-stress environment.

Nice To Haves

• Two to three years of recent experience in a related position in a medical office setting is preferred.
• Strong computer knowledge, including Microsoft Office, is preferred.
• Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements pertaining to the practice’s services is preferred.

Responsibilities

• Welcome patients and visitors professionally and warmly.
• Register and check in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow-up appointments and provide visit summaries or referrals as needed.
• Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.
• Confirm and reschedule appointments, and promptly communicate changes or delays.
• Manage high-volume incoming calls using proper telephone etiquette.
• Record accurate messages and route inquiries to appropriate team members.
• Coordinate communication between patients, providers, and staff.
• Review and update patient demographic and insurance information.
• Verify insurance eligibility and benefits before appointments.
• Obtain and document pre-authorizations and referrals as required.
• Communicate coverage issues or policy changes to patients before visits.
• Assist patients with insurance inquiries and expectations for payments at the time of service.
• Maintain knowledge of insurance requirements, including managed care and government programs.
• Prepare daily clinic schedules and complete chart preparation for upcoming appointments.
• Support office operations by faxing, scanning, and indexing documents into patient medical records.
• Provide compassionate assistance and resolve patient concerns promptly.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Contribute to a clean, safe, and welcoming environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Healthcare flexible spending account (FSA)
• Dependent care flexible spending account (FSA)
• Health savings account (HSA)
• 401(k) plan
• Employee stock purchase program
• Some benefits are provided at no cost; others require employee cost sharing. Voluntary plans are available through payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED