Patient Services Associate

Pediatrix•Houston, TX

About The Position

The Patient Services Associate (PSA) ensures an excellent patient experience and maintains efficient front-office workflows. The role welcomes patients, manages check-in and check-out, collects payments, communicates wait times, and supports appointment scheduling and coordination. The PSA responds promptly to calls and inquiries, verifies and updates insurance information, and supports accurate billing and payment for services. The role also prepares daily clinic schedules and charts for upcoming appointments and supports the practice care team in delivering high-quality care.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Knowledge of medical terminology.
Superior customer service skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced and high-stress environment.
Ability to work on multiple projects at one time.
Ability to work as a team player.
Ability to prioritize responsibilities and meet deadlines.

Nice To Haves

Two to three years of recent experience in a related position in a medical office setting.
Strong computer knowledge, including Microsoft Office.
Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements pertaining to services offered by the practice.

Responsibilities

Welcome patients and visitors in a professional, friendly manner.
Register and check in patients and verify demographic and insurance information.
Collect copayments and outstanding balances.
Schedule follow-up appointments and provide visit summaries or referrals as needed.
Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.
Confirm and reschedule appointments, and promptly communicate changes or delays.
Manage high-volume incoming calls using proper telephone etiquette.
Record accurate messages and route inquiries to appropriate team members.
Coordinate communication between patients, providers, and staff.
Review and update patient demographics and insurance information.
Verify insurance eligibility and benefits prior to appointments.
Obtain and document pre-authorizations and referrals as required.
Communicate coverage issues or policy changes to patients before visits.
Assist patients with insurance inquiries and time-of-service payment expectations.
Maintain knowledge of insurance requirements, including managed care and government programs.
Prepare daily clinic schedules and complete chart preparation for upcoming appointments.
Support office operations, including faxing, scanning, and indexing documents into patient medical records.
Provide compassionate assistance and resolve patient concerns promptly.
Ensure patient confidentiality and compliance with HIPAA regulations.
Contribute to a clean, safe, and welcoming environment.