Patient Services Associate

Pediatrix•Melbourne, FL

About The Position

The Patient Services Associate (PSA) ensures an excellent patient experience and maintains efficient front-office workflows. The role welcomes and checks in patients, collects payments, communicates waiting times, supports check-out, handles patient calls and inquiries, schedules appointments, verifies and updates insurance information, and supports accurate billing and payment for services. The PSA prepares daily clinic schedules and charts for upcoming appointments and supports the practice care team in delivering high-quality care. The role also provides administrative support, assists patients with insurance and payment questions, protects patient confidentiality, follows HIPAA requirements, and contributes to a clean, safe, and welcoming environment.

Requirements

High school diploma or GED, or equivalent combination of education and experience.
Knowledge of medical terminology.
Superior customer service skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced and high-stress environment.
Ability to work on multiple projects at one time.
Ability to work as a team player.
Ability to prioritize responsibilities and meet deadlines.

Nice To Haves

Two to three years of recent experience in a related position in a medical office setting.
Strong computer knowledge, including Microsoft Office.
Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements pertaining to the practice’s services.

Responsibilities

Welcome patients and visitors in a professional, friendly manner.
Register and check in patients and verify demographic and insurance information.
Collect copayments and outstanding balances.
Schedule follow-up appointments and provide visit summaries or referrals as needed.
Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.
Confirm and reschedule appointments, and promptly communicate changes or delays.
Manage high-volume incoming calls using proper telephone etiquette.
Record accurate messages and route inquiries to appropriate team members.
Coordinate communication between patients, providers, and staff.
Review and update patient demographic and insurance information.
Verify insurance eligibility and benefits prior to appointments.
Obtain and document pre-authorizations and referrals as required.
Communicate coverage issues or policy changes to patients before visits.
Assist patients with insurance inquiries and time-of-service payment expectations.
Maintain knowledge of insurance requirements, including managed care and government programs.
Prepare daily clinic schedules and complete chart preparation for upcoming appointments.
Support office operations by faxing, scanning, and indexing documents into patient medical records.
Provide compassionate assistance and promptly resolve patient concerns.
Ensure patient confidentiality and compliance with HIPAA regulations.
Contribute to a clean, safe, and welcoming environment.