Patient Services Associate

Pediatrix • Wichita Falls, TX

6d

About The Position

The Patient Services Associate (PSA) ensures an excellent patient experience and maintains efficient front-office workflows. The role welcomes and checks in patients, collects payments, communicates wait times, and supports check-out. The PSA responds to calls and inquiries, schedules and coordinates appointments, verifies insurance, and updates patient insurance information to support accurate billing and payment for services. The position also prepares daily clinic schedules and charts for upcoming appointments and supports the care team and clinic staff in delivering high-quality care.

Requirements

• High school diploma or GED, or an equivalent combination of education and experience.
• Knowledge of medical terminology.
• Superior customer service skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, high-stress environment.
• Ability to manage multiple projects at one time.
• Ability to work as a team player.
• Ability to prioritize responsibilities and meet deadlines.

Nice To Haves

• Two to three years of recent experience in a related position in a medical office setting.
• Strong computer knowledge, including Microsoft Office.
• Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements pertaining to services offered by the practice.

Responsibilities

• Welcome patients and visitors in a professional, friendly manner.
• Register and check in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances.
• Schedule follow-up appointments and provide visit summaries or referrals as needed.
• Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.
• Confirm and reschedule appointments, and promptly communicate changes or delays.
• Manage high-volume incoming calls using proper telephone etiquette; record accurate messages and route inquiries to appropriate team members.
• Coordinate communication between patients, providers, and staff.
• Review and update patient demographic and insurance information.
• Verify insurance eligibility and benefits before appointments.
• Obtain and document pre-authorizations and referrals as required.
• Communicate coverage issues or policy changes to patients before visits.
• Assist patients with insurance inquiries and time-of-service payment expectations.
• Maintain knowledge of insurance requirements, including managed care and government programs.
• Prepare daily clinic schedules and complete chart preparation for upcoming appointments.
• Support office operations, including faxing, scanning, and indexing documents into patient medical records.
• Provide compassionate assistance and resolve patient concerns promptly.
• Ensure patient confidentiality and compliance with HIPAA regulations.
• Contribute to a clean, safe, and welcoming environment.
• Travel as needed for clinic coverage (15%).

Benefits

• Medical, dental, vision, life, and disability benefits.
• Healthcare and dependent care flexible spending accounts and health savings accounts.
• 401(k) plan.
• Employee Stock Purchase Program.
• Voluntary benefit plans available through payroll deductions; some benefits are provided at no cost and others require employee cost sharing.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED