Patient Services Rep Associate

Corewell Health • Grand Rapids, MI

7d • Onsite

About The Position

The Patient Services Rep Associate assists and educates patients, providers, medical office staff, and health system staff in accessing services, resolving problems, and navigating care. The role creates an exceptional experience through inbound and outbound calls, online chat, email, and other contacts while following established procedures and quality guidelines in support of Patient Access Services Center performance indicators and organizational values.

The associate serves as a concierge and performs clerical and patient-access functions, including answering practice calls, scheduling appointments, processing registration and check-in and check-out, maintaining patient records, and documenting calls in the EHR. The role also supports safety initiatives and completes required position- and unit-related safety competencies. This is a part-time weekend position, with work every other Saturday and Sunday; training is full-time for three to four weeks.

Requirements

• High school diploma or equivalent.
• Part-time availability for scheduled weekend work every other Saturday and Sunday; the posted schedule is 7:45 a.m. to 8:15 p.m.
• Ability to complete full-time training for three to four weeks.

Nice To Haves

• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Greet and communicate with patients or visitors, serving as a concierge.
• Answer practice phone calls and schedule patient appointments, using a decision tree where applicable.
• Order supplies, generate patient letters, process and sort mail and supply deliveries, and process registration reports.
• Identify and remind patients about health maintenance gaps.
• Document patient phone calls in the EHR for call routing or resolution.
• Register and check in patients; confirm demographic and insurance information; assist with self-registration and arrival.
• Check out patients by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards and upload Right Fax documents into EPIC.
• Perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk-mitigating measures, and complete required position- and unit-related safety competencies on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package, subject to eligibility based on employment type and status.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED