Patient Services Rep Associate

Corewell Health • Grand Rapids, MI

8d • Onsite

About The Position

Assist and educate patients, providers, medical office staff, and health system staff with accessing services, resolving problems, and navigating care. Create an exceptional experience through inbound and outbound calls, online chat, email, and other contacts. Follow established procedures and quality guidelines to support Patient Access Services Center performance indicators and corporate values.

The role serves as a concierge for patients and visitors and performs clerical, registration, check-in, check-out, scheduling, and medical-record functions. It also includes identifying and reminding patients about health maintenance gaps, documenting calls in the EHR, uploading Right Fax documents into EPIC, and completing basic EMR/EHR scanning. Team members participate in applicable safety initiatives and complete position- and unit-related safety competencies and requirements on time. Other duties may be assigned.

The position is part time, with weekend hours of 7:45 a.m. to 8:15 p.m. every other Saturday and Sunday, and 12 scheduled hours per week. Training is full time for 3 to 4 weeks. The primary location is Care Center Cutlerville in Grand Rapids, Michigan.

Requirements

• High school diploma or equivalent.

Nice To Haves

• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Greet and communicate with patients or visitors as a concierge.
• Answer practice phone calls and perform clerical functions, including scheduling appointments using a decision tree where applicable, ordering supplies, generating patient letters, processing and sorting mail and supply deliveries, and processing registration reports.
• Identify and remind patients of health maintenance gaps.
• Document patient phone calls in the EHR for call routing or resolution.
• Register and check in patients, confirm demographic and insurance information, and assist with self-registration and arrival.
• Check out patients by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards; upload Right Fax documents into EPIC and perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk-mitigating measures where appropriate, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package
• On-demand pay program powered by Payactiv
• Discounts directory
• Optional identity theft protection
• Optional home and auto insurance
• Traditional and Roth retirement options with service contribution and matching savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED