Patient Services Rep

Cooper University Hospital•Sewell, NJ

5d•$18 - $29

About The Position

The Patient Service Representative supports the administrative and scheduling needs of Innovative Delivery Programs, including Population Health at Home, Remote Patient Monitoring, Complex and Transitional Care, and other population health programs or initiatives. The representative serves as a resource to the department, patients, families, and health care team members within the scope of the role. The role includes handling calls and messages, maintaining patient records, coordinating appointments, supporting patient access to MyChart and remote monitoring programs, and assisting with device delivery and program documentation. The representative collaborates with patients, caregivers, providers, and other health care team members while maintaining patient privacy and confidentiality.

Requirements

High school diploma or equivalent required.
Excellent organizational, written and verbal communication, and teamwork skills.
Demonstrated excellent customer service skills.
Customer-service-oriented attitude and behavior, a pleasant and poised demeanor, and excellent phone etiquette.
Excellent verbal and written communication skills.
Computer proficiency.

Nice To Haves

At least one year of recent registration or billing experience working in a medical facility preferred.
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals preferred.
Epic experience preferred.
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

Responsibilities

Answer and field phone calls and voicemail messages, monitor assigned front desk pools, document events in patients’ digital health records, and escalate as appropriate.
Fax and scan protected health information into patients’ digital health records and sort mail.
Schedule and confirm patient appointments and perform check-in and check-out.
Prepare patient charts and information before scheduled appointments.
Facilitate activation of patients’ MyChart accounts when not active.
Support patient screening for digital remote patient monitoring program eligibility, including social and digital capabilities, and facilitate program enrollment.
Order and ship digital remote monitoring devices and confirm patient receipt.
Anticipate and resolve problems or issues within the scope of responsibility.
Review digital remote patient monitoring agreements and ensure they are signed.
Collaborate with patients, caregivers, providers, and other health care team members.
Maintain patient privacy and confidentiality.
Regularly attend in-services to further develop in the position and department.
Perform related duties or special projects as assigned or required.