Patient Services Rep Associate

Corewell Health • Grand Haven, MI

8d • Onsite

About The Position

As a Patient Services Representative with Corewell Health, the associate provides registration, concierge, and clerical services as part of a team, helping deliver personalized healthcare service to patients. The role involves complex patient and customer problem-solving, administrative support, appointment and referral coordination, insurance authorization and verification, and electronic health record document handling. The associate may assist with training new team members and is expected to participate in safety initiatives and complete required safety competencies. This is a full-time, day-shift position scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m., with no weekends.

Requirements

• High school diploma or equivalent.
• Two years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Resolve complex patient and customer problems, including exercising high-level discernment when registering patients in treatment rooms.
• Perform administrative functions, including patient checkout; scheduling appointments, incoming and outgoing referrals, in-office procedures, surgeries, and tests; reviewing incoming referral medical records; maintaining and modifying provider templates; navigating external patient referral portals; and reconciling multidepartment deposits.
• Obtain insurance authorizations or verify that prior authorization has been obtained, and assist with retroactive insurance denials and appeals.
• Perform complex EMR/EHR scanning and use Right Fax to fax and upload documents to EPIC.
• Assist with training new team members using standard work.
• Perform the Patient Services Representative, Associate role when necessary.
• Participate in safety initiatives and risk-mitigating measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package addressing financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED