Patient Services Representative Associate

Corewell Health • Ludington, MI

4d • Onsite

About The Position

The Patient Services Representative Associate assists and educates patients, providers, medical office staff, and health system staff in accessing services, resolving problems, and navigating care. The role creates a positive experience across inbound and outbound calls, online chat, email, and other contacts while following established procedures, quality guidelines, performance indicators, and organizational values. It also supports patient access and office operations through concierge services, appointment scheduling, patient registration and check-in/check-out, record maintenance, and safety practices.

Requirements

• High school diploma or equivalent.

Nice To Haves

• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Greet and communicate with patients or visitors in a concierge capacity.
• Answer practice phone calls and perform clerical functions.
• Schedule patient appointments using a decision tree where applicable.
• Order supplies, generate patient letters, process and sort mail and supply deliveries, and process registration reports.
• Identify and remind patients of health maintenance gaps.
• Document patient phone calls in the EHR for call routing or resolution.
• Perform patient registration and check-in; confirm demographic and insurance information; and assist with self-registration and arrival.
• Perform patient check-out by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards and upload Right Fax documents into EPIC.
• Perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk-mitigation measures and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED