Patient Services Representative Associate

Corewell Health • Niles, MI

5d • Onsite

About The Position

The Patient Services Representative Associate helps patients, providers, medical office staff, and health system staff access services, navigate processes, and resolve problems. The associate creates an exceptional experience through inbound and outbound calls, online chat, email, and other contacts, while following established procedures, quality guidelines, performance indicators, and organizational values.

The role serves as a concierge for patients and visitors and performs clerical, registration, scheduling, record-maintenance, and patient-flow tasks. It also supports patient safety initiatives and completes position- and unit-related safety competencies and requirements.

Requirements

• High school diploma or equivalent.
• Ability to assist patients, providers, medical office staff, and health system staff with accessing services, navigating processes, and resolving problems.
• Ability to provide service through inbound and outbound calls, online chat, email, and other contacts.

Nice To Haves

• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or a related field.

Responsibilities

• Greet and communicate with patients or visitors in a concierge capacity.
• Answer practice phone calls and perform clerical functions, including scheduling appointments using a decision tree where applicable, ordering supplies, generating patient letters, processing and sorting mail and supply deliveries, and processing registration reports.
• Identify and remind patients about health maintenance gaps.
• Document patient phone calls in the EHR for routing or resolution.
• Perform patient registration and check-in, confirm demographic and insurance information, and assist with self-registration and arrival.
• Perform patient check-out by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards and upload Right Fax documents into EPIC.
• Perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk-mitigation measures where appropriate, and complete required position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package to support financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED