Patient Services Representative Associate

Corewell Health • Niles, MI

6d • Onsite

About The Position

Assist and educate patients, providers, medical office staff, and health system staff with accessing services, resolving problems, and navigating care. Create an exceptional experience through inbound and outbound calls, online chat, email, and other contacts. Follow established procedures and quality guidelines in support of Patient Access Services Center performance indicators and corporate values.

Serve as a concierge by greeting and communicating with patients or visitors. Perform clerical duties, including answering practice calls, scheduling appointments using decision trees where applicable, ordering supplies, generating patient letters, processing mail and deliveries, and processing registration reports. Identify and remind patients about health maintenance gaps, and document calls in the EHR for routing or resolution.

Register and check in patients, confirm demographic and insurance information, and assist with self-registration and arrival. Check patients out by scheduling follow-up appointments or confirming future appointments. Maintain medical records according to standards, upload Right Fax documents into EPIC, and perform basic EMR/EHR scanning. Participate in safety initiatives and complete required position- and unit-related safety competencies. Perform other duties as assigned.

This is a part-time position with 20 scheduled hours per week. The hours are 7:30 p.m. to 6:00 a.m., Monday through Friday, with every other weekend. The role is based at Lakeland Hospital Niles in Niles, Michigan.

Requirements

• High school diploma or equivalent.

Nice To Haves

• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Greet and communicate with patients or visitors as a concierge.
• Answer practice phone calls and schedule patient appointments, using a decision tree where applicable.
• Order supplies, generate patient letters, process and sort mail and supply deliveries, and process registration reports.
• Identify and remind patients of health maintenance gaps.
• Document patient phone calls in the EHR for call routing or resolution.
• Register and check in patients; confirm demographic and insurance information; and assist with self-registration and arrival.
• Check patients out by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards.
• Upload Right Fax documents into EPIC and perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk-mitigating measures, and complete required position- and unit-related safety competencies.
• Assist and educate patients, providers, medical office staff, and health system staff with accessing services, resolving problems, and navigating care through calls, chat, email, and other contacts.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package, subject to eligibility based on employment type and status.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED