Patient Services Representative Associate

Corewell Health • Ludington, MI

6d • Onsite

About The Position

The Patient Services Representative Associate assists and educates patients, providers, medical office staff, and health system staff with accessing services, resolving problems, and navigating care. The role aims to provide an exceptional experience through inbound and outbound calls, online chat, email, and other contact channels. The representative follows established procedures and quality guidelines to support Patient Access Services Center performance indicators and uphold corporate values and standards of excellence.

The position is based at the Medical Office Building II in Ludington, Michigan, and is part of Internal Medicine - Ludington Professional Services. It is a full-time, 40-hour-per-week role working weekdays, with scheduled hours between 7:00 a.m. and 7:00 p.m. No weekends are scheduled.

Requirements

• High school diploma or equivalent.

Nice To Haves

• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Greet and communicate with patients or visitors, serving as a concierge.
• Answer practice phone calls and perform clerical functions, including scheduling appointments using a decision tree where applicable, ordering supplies, generating patient letters, processing and sorting mail and supply deliveries, and processing registration reports.
• Identify and remind patients of health maintenance gaps.
• Document patient phone calls in the EHR for routing or resolution.
• Perform patient registration and check-in, confirm demographic and insurance information, and assist with self-registration and arrival.
• Perform patient check-out by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards and upload Right Fax documents into EPIC.
• Perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk mitigation measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package to support financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED